NHS Health Advisor - Otterbourne

Overview

Looking for more than just another job? Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference. At NHS 111, you'll handle a wide variety of calls — no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations.

Please think carefully about the demands of this role before applying.

Important information:
This is an office-based position at our Otterbourne location; remote or home working is not available. The fixed full-time rota is available based on current service needs (see attached). We are welcoming new team members for our upcoming training course in March 2026. This role is not eligible for visa sponsorship.

Main duties of the job include participating in a full 6-week training program, including NHS Pathways (the clinical assessment tool we use). After training, you will have the necessary skills to assess patient needs and provide the best possible care. You do not need a medical background but should be detailed, efficient, and able to be assertive yet compassionate. You should look after yourself and support the team around you, contributing professionally to patient care within the wider SCAS team.

Job responsibilities include: recruitment process steps and related activities are described as part of the job description.

Essential: Good all-round education (i.e. 2 GCSEs at grade 4 or above including English), or equivalent demonstrable experience in a similar role. For safeguarding reasons, this role is only open to people aged over 18 years.

Desirable: NHS Pathways Trained; NVQ 2/3 Customer Services or equivalent demonstrable experience.

Essential: Experience in a customer/patient services environment, dealing with members of the general public; experience of using a computerised system; experience of using a telephone as a regular means of communication in a work environment.

Desirable: Experience in a call centre environment; geographical knowledge of the operational area; experience of working rotating shifts; previous experience in the voluntary or health sector; previous experience of patient care; knowledge of first aid and/or anatomy.

If you have any queries relating to disability and the role or recruitment process, get in touch. Note that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service may be required to check for any previous criminal convictions.

South Central Ambulance Service NHS Foundation Trust, Southern House, Sparrow grove, Otterbourne, SO21 2RU
. Website:

Southern House;
Sparrow grove;
Otterbourne, SO21 2RU
.