Administrative Assistant

Overview

Administrative Assistant - Mindplace, Winchester

Location:

Mindplace Winchester, 129 High Street, SO23 9AX

Salary: £26,800 Per Annum Plus Excellent Benefits

Permanent. Full time, 37.5 hours. Monday to Friday on shifts between 8am - 10pm and Saturday 9am - 5pm.

We believe caring for your mind should feel as natural as caring for your body. That s why we re creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care.

• Welcoming customers and supporting the customer journey through the centre, including checkout.
• Answering, screening and forwarding incoming queries via phone; proactively managing local mailbox and emails.
• Maintaining a well-presented reception and waiting areas.
• Ensuring customer reports are dispatched in a timely manner; managing abnormal results as required.
• Ensuring customers have the correct paperwork for visits (appointment packs where applicable), clinical file preparation and consent forms.
• Managing results (receiving, scanning, uploading) and following up with suppliers to meet SLA targets.
• Maintaining accurate customer details and managing appointments (booking, changes, rescheduling) in systems such as EXACT/BOSS/Meddbase; processing payments, invoices, added charges and credit notes on departure.
• Organising documents to ensure quick turnaround, prioritising by date and deadlines.
• Assisting in bookings of mammograms and MSK referrals where available at the centre.
• Handling post: opening, stamping, distributing incoming post and posting outgoing mail.
• Generating letters as required by the business.
• Monitoring stock and ordering goods as needed.
• Processing invoices and delivery notes per Bupa policy.
• Contributing to well-presented facilities through proactive approaches and appropriate escalation when required.

• Excellent written and verbal communication skills.
• Delivers outstanding customer service with a friendly, welcoming manner.
• Administrative and reception experience.
• Well organised, reliable, proactive.
• Computer literate.
• Knowledge of medical terminology (desirable).

• Flexible with hours, days and shift patterns; adaptable to changing environment.
• Resilient and driven to provide world-class service in challenging situations.
• Strong communication skills, time management, and ability to work autonomously in a busy environment.
• Understanding of the business environment and ability to work well within a multi-disciplinary team.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes mental, physical, financial, social and environmental wellbeing. We support flexible working and offer family-friendly benefits. Joining Bupa in this role includes:

• 25 days holiday, increasing with length of service; option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Long service rewards (ecards, extra holidays, money).
• Interest-free annual travel loan for public transport season tickets.
• Wagestream - early access up to 40% of earned wages within minutes.
• Competitive pension plans and parental leave options; access to products such as the Menopause plan.
• My Bupa Extras - discounts at retailers and wellbeing resources.

We are a health insurer and provider with no shareholders; our customers are our focus. Our people are driven by helping people live longer, healthier, happier lives and making a better world. We encourage diversity and welcome applicants from diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer and offers reasonable adjustments in recruitment for applicants who need them.

Time Type:
Full time

Job Area:
Administration

Location:

Mindplace Winchester

Note:

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