Leasing Agent III; Solaire

Overview

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The Leasing Agent presents and leases properties to prospective lessees. The goal is to scout potential clients, turn them into Residents, and achieve high occupancy rates.

Acting as the Westland’s representative on-site makes this a key position, where the primary duties are to greet clients, to professionally present all features and benefits of their assigned community, and properly secure lease agreements from qualified prospective residents. It is extremely important for us that our Leasing Agents be customer service-oriented and strive to make current residents feel welcome in their community and comfortable in their home.

• General office, customer service, and sales skills.
• Computer literate, including Microsoft Office and other various operational programs;
  Knowledge on Yardi a plus.
• Ability to read and interpret documents such as Rental Application, Rental Agreement, Policies and Procedures, Resident Rules and Regulations, Safety Rules, Maintenance Instructions and Procedural Manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts such as discounts, commissions, pr orations, and percentages.
• 2-3 year leasing agent experience.

• High school diploma or general education degree (GED); B.A. is preferred.

• Integrity; competence; creativity; professionalism; customer-focused; articulate; detail-oriented/organized; strong customer service skills; high degree of flexibility and tolerance for change.

• Excellent interpersonal skills and ability to deal effectively with persons from diverse socioeconomic and ethnic backgrounds.
• Knowledgeable telephone and sales techniques.

• Meet and greet prospective residents;
  Determine customer’s needs and preferences, and professionally present community and unit while communicating benefits of features and amenities;
  Conduct tours of community and show units. Explain rental criteria and determine if the Prospects meet requirements prior to applying.
• Prepare and execute Lease Agreements in accordance with Westland Real Estate Group’s property standards and State regulations. (Leasing Agent III position a minimum of 15 - 20 new leases a month are required on a consistent basis)
• Fully informed of current rental rates, sizes, locations and all amenities of property.
• Responsible for maintaining work areas and offices in a clean and orderly manner.
• Responsible for ensuring the model unit is clean and presentable.
• Responsible for proper upkeep of all prospective rental applications, resident and property files.
• Assist level I Leasing Agents in understanding the Westland criteria, application process, and file maintenance.
• Review and accept completed rental applications. Conduct credit checks, rental verifications, employment verifications to qualify potential renters according to Westland’s criteria. (Level III Leasing Agent is expected to process through more 15 - 20 applications accurately, efficiently and consistently; also assist Leasing Agent Level I and II in processing as needed)
• Conduct all business in accordance with Westland Real Estate Group’s policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other Federal and State laws.

• Responsible for maintaining a professional appearance and attitude at all times.
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments. (Level III Leasing Agent is expected to be able to handle all Resident issues without assistance).
• Determine the needs, living standards and economic viability of prospect customers.
• Promptly submit a maintenance Service Request and inform the maintenance team.
• Answer questions for residents about community, repairs, rent, rules, etc.;
  Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly…