Quality Assurance Specialist Winchester, KY

Overview

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands features some of the highest quality, most awarded, and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgment‑free place to shop for anyone at any point on their cannabis journey.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move into.

Monday – Friday, 7 AM – 3:30 PM

Cresco Labs is seeking a Quality Assurance (QA) Specialist to join our manufacturing facility in Winchester, KY. As a QA Specialist, you will be responsible for assisting with quality‑related activities at the facility associated with sampling and inspection of finished products, customer complaints, product investigations, and Corrective and Prevention Action (CAPA). Product families include cannabis flower, cannabis oil, manufacturing infused products, and infused food products.

This position will also help ensure products are being produced in a manner that meets all specifications and brand consistency. You will also assist in identifying potential quality risks and working with operations personnel to develop improvement opportunities. The ideal candidate must possess a strong attention to detail and experience working within a highly regulated industry.

• Performs finished product sampling and inspection.
• Performs equipment and product line clearances before production runs.
• Writes customer complaints and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners.
• Writes QMS documents, including routing and/or approval of change request packages, as requested.
• Inspects packaged orders to ensure correct content and quantities, as deemed necessary.
• Reviews in‑process batch documentation to ensure real‑time compliance to product specifications, good documentation practices, and written policies/procedures.
• Reviews in‑process batch documentation, logbooks, test results, and good documentation practices.
• Performs batch record reviews and audits as assigned.
• Collaborates with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints. Provides advice with process improvements to eliminate errors and reduce risk.
• Monitors compliance to established Good Manufacturing Practice (GMP) and Safe Food Quality (SQF) guidance.
• Executes action plans for product quarantine, destruction, rework, withdrawal/recall.
• Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.

• Bachelor’s Degree with 3–5 years’ relevant experience in Quality Assurance, Quality Control, or a similar quality‑focused role preferred OR an equivalent combination of relevant experience that clearly demonstrates the ability to perform the duties as described above.
• Prior experience in Quality Assurance, Quality Control, or a similar quality‑focused role is required.
• Prior experience in a highly regulated industry. Highly desirable: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis.
• Highly desirable: FDA, HACCP, SQF experience.
• Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA.
• Ability to follow written procedures and monitor others for adherence to written procedures.
• Ability to create or update written procedures with site operations personnel.
• Strong written and verbal communication skills.
• Detail‑oriented.
• Utilizes critical thinking to troubleshoot issues, work…