IT Operations Support Analyst

IT Operations Support Analyst at Coastal Beverage Company

Schedule:

Monday-Friday; approximately 8:00 AM - 5:00 PM (and as needed). This is not a remote position.

1. Maintain and manage the MDM and RMM systems, ensuring compliance and security. Provide regular compliance status updates and escape exceptions to IT leadership.

2. Deploy, assist, and administer new technologies approved by CBC leadership, providing documentation and deployment status to the IT End User Support Manager.

3. Ensure the security and proper functioning of all endpoint and mobile systems in accordance with company standards, and promptly alert IT leadership of any potential security threats or incidents.

4. Support the IT team in monitoring data backups and conducting periodic testing and evaluation of backup processes. Promptly report any anomalies or failures to IT leadership.

5. Provide Tier 2 support for issues logged on the helpdesk and escalation of recurring or unresolved issues to the IT End User Support Manager.

6. Deploy and replace PCs, mobile devices, and other IT equipment as needed for life-cycle management. Recommend devices that require replacement to IT End User Support Manager for review and approval.

7. Monitor system performance, security alerts, and logs to proactively identify and resolve issues. Document findings and escalation concerns to IT leadership team.

8. Assist with IT audits, compliance requirements, and security best practices. Provide required documentation and reports to IT leadership as requested.

9. Create documentation for devices maintained; assist with general IT documentation.

10. Serve as the primary liaison for the service center employees, including conducting site visits for hardware replacement and troubleshooting.

11. Perform network infrastructure and server system security updates and upgrades as directed by IT leadership.

12. Monitor elements of security stack, report on and resolve areas of identified risk and incident/events in accordance with escalation procedures and incident response policy. Provide regular incident and status reports to IT leadership team.

13. All other duties and responsibilities as assigned.

1. Possess and display Coastal Beverage Company’s Core Values at all times:

• a. Craft It
• b. Own It
• c. Protect It
• d. Celebrate It

2. Possess education equivalent to an associate’s degree plus three years of similar or related experience; or an equivalent combination of education and experience.

3. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

4. Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence.

5. Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.

6. Ability to perform basic arithmetic and to draw and interpret bar graphs.

7. Intermediate reasoning skills including ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

8. Computer skills requiring knowledge of word processing software, e-mail software, spreadsheet software, order processing systems, and Internet. Knowledge of Windows OS, Windows 10, Mac OS and iOS including future releases, mobile printers, WLAN, and Bluetooth.

9. Ability to maintain regular and punctual in-person attendance to support staff with technical and equipment issues.

10. Ability to travel up to 30% of the time. Possess an active driver’s license, acceptable driving record, and the ability to drive as an essential job function.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to twenty-five pounds and occasionally lift and/or move up to fifty pounds. Specific