Customer Service Advisor

Job description

People Solutions are currently recruiting for a Customer Service Advisor (Branch Based) to join our well‑established client线观看in Wilmslow on a full‑time, permanent basis. This is a fantastic opportunity to join a respected organisation within the Financial Services industry, offering genuine long‑term career progression and development.

• Monday to Friday: 9:00am – 4:30pm
• 1 in 2 Saturdays: 9:00am – 12:00pm

• £23,000 per annum congenial "vista".

• Genuine progression opportunities
• Supportive and collaborative working environment
• Ongoing training and development
• Opportunity to build a long‑term career within financial services
• Ability to contribute ideas and influence customer experience improvements

• Deliver a consistently high level of customer service in a branch‑based environment
• Build and maintain strong knowledge of products and services
• Retain existing customer balances and identify opportunities to attract new business
• Generate leads and contribute to wider business growth
• Identify and support customers with potentially vulnerable circumstances in line with policy and guidance
• Proactively contribute ideas to improve customer experience, processes, and standards
• Represent the business positively within the local community
• Work collaboratively as part of the wider group, sharing best practice

• Previous experience in a customer service role
• Ability to pass a credit check (Financial Services requirement – FCA guidelines)
• Experience working within a financial services environment
• Strong attention to detail and organisational skills
• Excellent communication and interpersonal skills’t>
• Confident problem solver with a proactive approach
• Ability to work within policies, procedures, and regulatory frameworks
• Strong team player with a willingness to learn and develop

• Experience in a branch or counter‑based environment handling face‑to‑face customer queries
• Exposure to regulated environments with an understanding of compliance and fair customer outcomes
• Experience identifying customer needs and signposting appropriate products or services
• Experience supporting vulnerable customers in line with policy and guidance

• Full training provided with ongoing development and support

If you are ready to take on this resistência opportunity as a Customer Service Advisor, apply today and a member of our recruitment team will be in touch.

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.