Workshop Controller

Workshop Controller

As a Workshop Controller at our Wilmslow centre, you’ll coordinate activities, optimise productivity, and ensure every vehicle meets the exceptional standards our customers expect. You’ll lead a team that takes pride in its work, delivering results every day and seeing the direct impact of your decisions in a fast‑paced, high‑performing environment. This is an opportunity to grow your career while making a real impact on a high‑performing workshop.

Hours:

Average 46.33 hours per week (45 hours Monday to Friday and 4 hours 1 in 3 Saturdays). Full Time/Permanent position.

• Supervise the workshop and its staff to achieve an agreed level of quality, efficiency and profitability.
• Manage workshop activity relating to BMW Technical issues and systems and overall productivity.

• Possess a track record of high achievement within the aftersales/service arena.
• Able to fully exploit all opportunities available.
• Ability to work alongside a strong company management team is essential.
• Possess good judgement and ability to act with discretion, diplomacy and tact.
• Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
• Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
• A commitment to maintain standards of performance of the service team through effective coaching and performance management.
• An enthusiastic, dynamic and team orientated personality that offers help and support to others.
• Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
• Ability to work weekends and bank holidays.
• Thorough knowledge of computer applications (MS Office, Drive).
• Full valid UK driving licence.

• Time to Unwind – Enjoy 30 days holiday (including bank holidays) plus your birthday off to celebrate! Increases to 33 days with length of service
• Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply)
• Work Where People Matter – A friendly, family‑run business with a supportive team culture
• Expert Training – Specialist development with BMW UK to keep your skills sharp
• Gain Accreditation – Boost your career with official BMW certification
• Grow With Us – Ongoing learning and a clear path to progression
• Enjoy Your Environment – Work in a modern, high‑spec facility designed for excellence
• Security and Peace of Mind – Benefit from our Life Assurance Scheme

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.

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