Bus Transformation Analyst- PCC

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well‑being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.

You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Working under the general supervision of the Director of IT Business Analysis, referring problems and issues for management input, the Business Transformation Analyst (BTA) conducts business needs analysis by interacting with key business partners and subject matter experts to identify, document, and validate business objectives and requirements. The BTA conducts stakeholder interviews to understand current process issues and assists in defining business requirements and metrics for improvement.

The BTA bridges business needs and solution design, ensuring alignment with business goals, and acts as a catalyst for change by facilitating communication and driving successful outcomes. Works closely with both business and IT team members to ensure understanding of requirements, testing approaches, and timely delivery. Additionally, the BTA provides L2/L3 support, including process troubleshooting and functional testing to resolve process issues.

• Works with stakeholders to understand the current state, the desired future state, and potential challenges and opportunities.
• Takes a user‑centric approach and engages to understand their needs, expectations, and concerns.
• Conducts interviews to capture details and facilitates group discussions to explore requirements and find consensus; surveys broader audience to validate ideas and understand trends.
• Collaborates to document the changes needed to transform the business process to the desired future state by breaking down the steps into actionable use cases with clearly documented acceptance criteria, ensuring measurements of progress are included in our deliverables.
• Creates clear, detailed, well‑organized documents outlining business requirements.
• Leverages business process flow diagrams to convey objectives.
• Engages with Quality Assurance and System Analyst resources to assist in evaluating the impacts, risks, and options. Working as a team, provides input to solution designs to mitigate concerns wherever possible.
• Ensures use cases are well‑understood and prioritized in alignment with the business goals.
• Supports the needs of the team to implement solutions, including testing, training and documentation. Monitors the performance of implemented solutions and evaluates their effectiveness.
• Gathers relevant data to support analysis. Identifies trends, patterns, and…