Patient Care Coordinator

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Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Wilmington, OH.

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

The Patient Care Coordinator – I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures and supports the mission, vision, and values of Upstream Rehabilitation.

• Collect all money due at the time of service
• Convert referrals into evaluations
• Schedule patient visits
• Provide outstanding customer service by greeting everyone in a friendly manner
• Make welcome calls and monitor arrival rate through a great customer experience
• Manage schedule efficiently, document routing, deposits, and inventory
• Attend required training with Territory Field Trainers and complete quarterly compliance training

• High School Diploma or equivalent
• Excellent communication skills to relate well to Business Office and Field leadership
• Strong multitasking, organizational detail, and deadline management ability with minimal supervision
• Efficient time management and presentation skills as a team member

• Full-time position operating within normal business hours Monday through Friday, 40 hours per week, with occasional evening and weekend events as needed
• Sedentary work with frequent computer use, typing, and screen reading
• Occasional light lifting of 0–20 lbs. and occasional walking, standing, and pushing or pulling 0–20 lbs.
• Must be able to communicate clearly and hear accurately in all situations

• Three-week paid time off plus paid holidays
• 401(k) with company match
• Medical, Dental, Vision, Life, Short-Term Disability, and Long-Term Disability insurance
• Annual paid Charity Day to give back to a cause meaningful to you

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.