Title Auditor

Location: Wilmington – OH, 3268 Progress Way, Wilmington, OH, USA

Title: Title Auditor I

Title Services Group – Inquiry – Collateral Management Solutions

Supervisor - Andrew Mandelik

The Title Auditor I is an on‑site position within the Title Services Group. This team member will be responsible for completing automotive related collateral paperwork in adherence to state/county requirements, requesting motor vehicle records for motor vehicle agencies, tag offices, third parties or proprietary software, evaluating the results of motor vehicle records, and effectively communicating via email or phone calls with motor vehicle agencies, internal departments and clients regarding title related questions.

• Manage a high volume of tasks in a timely, accurate and efficient manner.
• Adhere to established procedures and compliance requirements when sorting, organizing, validating, pulling, completing paperwork, signing off/executing, shipping, and similar activities.
• Request motor vehicle records (inquiries) from motor vehicle agencies, tag offices, third parties or proprietary software via accessing websites, email, physical mail or phone calls.
• Review motor vehicle inquiry results to evaluate if title was issued in alignment with client guidelines.
• Use company proprietary software for research and data entry.
• Research, analyze and resolve problems in a timely manner.
• Consistently meet production and quality goals.
• Demonstrate attention to detail, organizational skills, adaptability, and consistent accuracy while maintaining a high level of customer service.
• Ensure compliance with corporate policies and procedures and safety and ergonomic training within the internal department.
• Fax, email and reply to inquiries.
• Work collaboratively with peers.
• Perform other duties as necessary.
• Maintain a flexible schedule, including the possibility of overtime, as business needs arise.

• High School Diploma, General Educational Development (GED) or comparable completed educational certification.
• Proficiency in using Microsoft Office or Google Suite products.
• Strong verbal and written communication skills.
• Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.
• Proven ability to organize and prioritize daily work.

• College degree or certification.
• Familiarity with automotive, titling or finance industry.

• Fast paced, high volume, production.
• Perform routine and repetitive production work.
• Sit for lengthy periods of time.
• Prolonged exposure to computer screens.
• Primary schedule will be 7:30 AM – 4:00 PM ET, Monday – Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts.
• Ability to lift or push up to 35 lbs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

7:30 AM – 4:00 PM ET

Permanent/Onsite

Hourly $18 – $26