Family Engagement Coordinator Job Wilmington area,North Carolina USA,Social Work

Description

POSITION SUMMARY

Join the YMCA, a leading nonprofit dedicated to strengthening our community through youth development, healthy living, and social responsibility. As our Family Engagement Coordinator, you’ll bring energy, creativity, and leadership to programs that make families feel genuinely connected to the Y.

In this dynamic role, you’ll oversee our vibrant Child Watch program, manage and elevate YMCA Birthday Party experiences, and design fun, engaging programs for youth and families that enhance the member experience. Your week will be a mix of hands‑on interaction with children and families, planning and executing exciting events like Kid’s Night Out, and fulfilling essential administrative responsibilities that keep our programs running smoothly.

If you're passionate about creating meaningful moments for families and helping kids thrive, we want to hear from you!

ESSENTIAL FUNCTIONS

Provide excellent customer service to all members, staff, volunteers, and guests by building positive relationships through welcoming engagement and use of names.

Communicate clearly, professionally, and positively using YMCA Listen First principles.

Demonstrate commitment to the YMCA mission, Y competencies, and core values of Caring, Honesty, Responsibility, and Respect.

Foster a diverse, inclusive, and welcoming environment for all participants, staff, and families.

Ensure compliance with all YMCA policies and procedures, including Human Resources, Finance, safety, risk management, employee handbook, and emergency response guidelines.

Maintain high standards of program quality and safety in all assigned programs.

Assist with supervising, developing, scheduling, and supporting department staff and volunteer.

Motivate and engage staff and volunteers through regular meetings and in-service training to support retention and mission alignment.

Work hands‑on in programming for all scheduled shifts, including leading activities when coverage is unavailable.

Collaborate with other directors and departments to support YMCA programs and operations.

Participate in management meetings, YMCA trainings, and association activities as assigned.

Assist in planning, coordinating, and implementing family events, birthday parties, and special programs.

Perform other related duties as assigned by the supervisor.

OUR CULTURE

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming: we are open to all. We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing. we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

YMCA PART‑TIME BENEFITS OVERVIEW

At the YMCA, we invest in our people so they can better serve our communities. Our part‑time employees enjoy a supportive, inclusive work environment with valuable benefits that reflect our mission and core values.

Complimentary YMCA Membership
Flexible Scheduling
Professional Development
Retirement Benefits
Employee Resource Groups

EFFECT ON END RESULT

To make sure youth and family programs achieve the goals and objectives of the YMCA, operate efficiently, and serve children and their families in the most effective, beneficial manner. The development of a competent, committed staff team within the program(s). High quality, innovative programming (with an emphasis on positive peer interactions, team building, community service, and asset building).

YMCA COMPETENCIES (Leader)

Mission Advancement
:
Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund‑raising.

Collaboration
:
Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other…


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