Retail Sales Associate

Full-Time Retail Sales Associate to join our Team! We offer a wage of $14.00 to $17.00 per hour with a commission structure that pays you for every transaction you process. Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $4.89 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment. Access to withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• Ability to earn unlimited commission above your hourly base rate.
• VACATION:
  One week of paid vacation after six months of active, full-time service; additional vacation after one year and then on each anniversary date thereafter (with state/local adjustments). 120 hours after five years.
• SICK/PERSONAL: 8 hours after 6 months; 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full-time employees meeting requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

Position Summary

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. This role greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associate thrives on engaging with customers and assists with inquiries and problem resolution. The job involves working with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

Responsibilities

(This is a representative list of duties and is not all-inclusive; other duties may be assigned as needed.)

• Greets and interacts with customers to build rapport and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions per policies, procedures, practices, and regulatory requirements.
• Handles cash and negotiable items per policies and regulatory requirements.
• Answers incoming calls per company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect and using effective communication tools.
• Partners with all employees to create a positive customer experience.
• Completes assigned training successfully.
• Other related duties, as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, lifting.
• Ability to work with firearms and to become firearms certified.
• Employees may assist customers on exterior areas or retrieve products stored in exterior storage buildings.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations as needed.
• Flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.
• Bilingual applicants are encouraged to apply.

Commission Plan Information

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission, based on gross profit of personal performance. Further details provided during the interview process.

Note:

This description is not all-inclusive; duties and responsibilities may change. Arbitration agreement may be required. Pay rates will not be below applicable local minimum wage.

Earned Wage Access is provided by Net Spend; signup required; restrictions and fees apply.

First Cash 401K program is available to employees 21 years of age or older.

Maximum base pay rate is derived from the applicant’s experience and skill set.

Equal Opportunity Employer

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sexual orientation, gender identity and/or expression,…