Branch Manager

Join Bath Fitter, the industry leader in bathtub and shower remodeling, as a Branch Manager and lead a thriving team focused on delivering exceptional service and driving operational excellence. This position offers the chance to oversee sales growth, operational performance, and team development while ensuring customer satisfaction and adherence to company standards.

• 100% Company-Paid medical, dental, vision, and LTD for single/self-coverage
• 100% Company-Paid Life Insurance (to maximum limits)
• Flexible Spending Account (FSA) or Health Savings Account (HSA) options
• Company-paid cell phone
• Company-branded vehicle with gas card
• Uniforms provided
• 3 weeks of paid time off and 7 paid holidays

• Hire, train, and manage sales, installation, and administrative teams to meet performance goals.
• Provide ongoing coaching, performance assessments, and corrective actions as necessary.
• Foster a positive, team-oriented environment that encourages high performance.

• Drive revenue by implementing effective sales and marketing strategies aligned with the branch’s growth objectives.
• Collaborate with the Area Development Manager to develop and execute the marketing plan.
• Oversee sales team performance, ensuring targets are met and leads are effectively managed.

• Manage daily operations, including job scheduling, installation coordination, and customer service.
• Monitor and maintain inventory, equipment, and supply levels, ensuring accuracy and security.
• Ensure projects are completed on time and within budget, maintaining high-quality standards.

• Ensure exceptional customer experience by promptly addressing concerns and following up on service issues.
• Review feedback and implement improvements to increase satisfaction and retention.

• Conduct regular safety meetings and enforce adherence to safety procedures and company policies.
• Hire and train personnel who demonstrate safe work practices.

• Manage branch finances, including expense control, accounts payable/receivable, and budget adherence.
• Maintain accurate records and reports, submitting them as needed to upper management.
• Prepare regular performance reports, highlighting key metrics and branch profitability.

• Develop and maintain relationships with suppliers, contractors, and vendors to ensure smooth operations and cost-effective purchasing.

• 3-5 years of management experience in a related industry (home improvement, sales, or construction preferred)
• Proven ability to lead teams, drive sales, and manage operations effectively
• Strong organizational, multitasking, and time-management skills
• Proficiency in computer software, including databases, spreadsheets, and word processing
• Valid driver’s license and clean driving record
• Flexibility to work weekends or holidays as needed

• High school diploma or GED required (additional education is a plus)
• Strong understanding of inventory and financial management
• Ability to read and interpret documents, such as safety guidelines, contracts, and procedure manuals
• Effective communication and interpersonal skills for working with teams, vendors, and customers

This role offers the chance to work with a dedicated team in a collaborative environment while contributing to the growth of a market leader. Join us and take the next step in your career!

Apply now to become part of a dynamic organization where your leadership will make an impact.