Loss Property Adjuster - Field Estimating - Wilmington, DE

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovation keeps us ahead of our customers’ evolving needs, from seat belt advocacy to device and identity protection.

As a Large Loss Field Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to customers’ homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. You will also handle virtual claims nationwide, leveraging Xactimate and Claims

X Video Collaboration. Your expertise will focus on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.

• The Customer Service Expert – live into Allstate’s Claims Culture by caring, empowering, and restoring, and accomplish that by being compassionate, clear, and a committed partner in each claim.
• The Investigator – confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
• The Negotiator – evaluate and negotiate claims settlements with customers, vendors, third‑party carriers, and claimants in accordance with all legal and business standard methodologies.
• The Problem Solver – utilize multiple tools to get the job done in a fast‑paced environment, including estimate tools, job aids, and additional settlement platforms.
• The Recorder – protect the company financially by executing policies along policy agreements, and keep a clear record of your work in a claims system that you will be trained on.

• 5–8 years previous experience as an outside adjuster is highly desired.
• Experience handling claims with multiple trades and over $100,000 in losses.
• Proficiency in using Xactimate and other relevant software for estimating is preferred.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers’ homes and handle virtual claims nationwide effectively.
• Detail‑oriented and organized, with a focus on delivering high‑quality work.
• Residency within the posted location is mandatory for this role.
• Willing and able to carry a 50‑pound ladder and access roofs with up to a 6/12 pitch.
• Valid driver’s license and willingness to travel as part of the job requirements.

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day to day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.
• Approximately two weeks of training will take place in Wheeling, IL.

• Your office/area may require you to obtain an adjuster and/or an appraiser license, including passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

• You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
• Current employees or candidates who have previously worked for Allstate are not eligible for this sign‑on bonus.

Based on our Company Car Guidelines, this role may qualify for a company car. Until guidelines are met, personal vehicle usage during work will be reimbursed.

Being a part of Allstate means you receive a benefits package…