Instructional Designer

Description

Vantaca's vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice.

Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry.

We’re not just building software; we're creating an AI-native platform that's redefining what's possible in community management. For the resident experience, this means going beyond traditional self-service portals to create intelligent, personalized experiences that anticipate needs, eliminate friction, and make homeowners feel genuinely connected to their communities. Our product managers need to think beyond traditional B2C feature sets to envision how AI can fundamentally reshape how millions of residents interact with their homes and communities—from predictive payment reminders to intelligent community insights that drive engagement without requiring any learning curve.

As the Instructional Designer you will create interactive eLearning experiences that are based upon adult learning theory and microlearning best practices for our customers and employees, as well as digital instructional materials used in our in-person trainings. You are the lead in the development of courses working with subject matter experts and stakeholders to create content that will support both synchronous and asynchronous learning modalities.

• Vantaca
  
  U content creation and maintenance
• Knowledge base content
• Internal documentation
• Internal continued education
• External client Vantaca fundamental knowledge & concepts
• Coordinate GTM Training and readiness for product launch both internally and externally

• Percentage of learners who complete courses within designated time frames
• Assessment scores immediately after training and at periodic intervals
• Product adoption and usage for new products over time
• Post-training feedback surveys covering content quality, engagement, and relevance
• Time from training completion to demonstrated job performance proficiency

• Create engaging training course content (videos, quizzes, and activities)
• Follow learning objectives for each course
• Assess current evaluation criteria
• Create processes and guidelines on how to use online training material
• Research and recommend current relevant educational methods (e.g. gamification)
• Conduct skills gap analyses
• Conduct surveys to customers and Vantaca staff to drive training products forward through feedback
• Learning Management System quality and effectiveness
• Performs other duties as assigned.

• Bachelor’s degree in Instructional design, Educational Technology, or relevant field
• Hands-on experience with Learning Management Systems (LMS) (Absorb
  
  LMS a plus)
• Hands-on experience with eLearning Authoring Software (Adobe Capitvate a plus)
• Strong video editing skills. Experience with Adobe Creative Cloud suite preferred
• Understanding of Adult Learning Theory and microlearning principles
• Experience utilizing AI tools for content creation, trainings, etc.

• Asana experience is desired
• Jira experience is desired
• Experience from a technology or software company (partnering with Product and Engineering)

• Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
• Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
• Accountability Starts with Me: Notices problems and takes personal action to solve them.
• Unwavering…