Computer Support Specialist

Overview

Liberty Health and Liberty Care, a dynamic leader in the healthcare industry, invites you to explore career opportunities with us. We are currently seeking an experienced COMPUTER SUPPORT SPECIALIST
.

• Maintain the computer and information systems throughout the Liberty network.
• Ensure computer systems in all locations operate via internal repairs or coordination with vendors/consultants.
• Contact service personnel as needed.
• Maintain system software products (Microsoft Applications and Citrix).
• Upgrade/repair/configure computer systems as necessary.
• Support the user community throughout the Liberty network.
• Provide support and training for software packages.
• Define application problems and work programming staff to ensure expeditious resolution.
• Participate in special projects, on an as needed basis.
• Support users on hardware issues.
• Ensure integrity of computer operations.
• Ensure passwords are secure.
• Monitor end user equipment performance and preventative maintenance.
• Diagnose and resolve problems reported through our Change Gear ticketing system.
• Management of multiple projects simultaneously.
• Create knowledge base articles.
• Basic network troubleshooting.
• Site acquisition onboarding and support.
• Inventory management.
• Procurements and invoicing.

• Associate Degree or Bachelor’s Degree in Information Systems, or a related field and two to five years’ experience. Appropriate experience in lieu of education may be considered.
• A+ certification and ITIL v3 Foundations Certification preferred.
• Valid driver’s license. Up to 70% travel. Personal vehicle use.
• Troubleshooting computer systems.
• Evaluating software upgrades.
• Excellent multitasking skills.
• Managing multiple projects.
• Analyzing end-user system and program needs.
• Configuring systems and software.
• Preparing bid specifications.
• Evaluating vendor bids.
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, upper management, the public, etc., sufficient to exchange or convey information and to receive work direction.
• Well organized.
• Must be well versed in supporting the end user through the phone as well as on-site.
• Familiarity with repair tools and able to perform basic computer hardware repairs.

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Background checks/drug-free workplace.

EOE.