PSA Manager

Work Schedule

Standard Office Hours (40/wk)

Office

Thermo Fisher Scientific is seeking a PSA Solution Manager to administer and enhance our Professional Services Automation (PSA) platform, Certinia. In this role, you will support key services operations such as forecasting, utilization visibility, data governance, reporting design, and process optimization. You will also lead the evaluation of future PSA solutions and help define our long-term PSA strategy.

This position plays an important role in enabling our teams to deliver exceptional customer outcomes and supports our Mission—to enable our customers to make the world healthier, cleaner, and safer.

Location:

Madrid, Spain;
Budapest, Hungary;
Durham, North Carolina;
Columbus, Ohio; or Pittsburgh, PA

• Administer and optimize the Certinia PSA platform, ensuring stability, data quality, and usability.
• Design and refine PSA processes across forecasting, utilization tracking, project and resource data, and time & expense workflows.
• Partner with analytics teams to define dashboards, reporting requirements, and data structures that support business insights.
• Manage PSA enhancements, configuration changes, and roadmap planning in collaboration with IT and business stakeholders.
• Lead the evaluation of future PSA solutions, including requirements gathering, vendor assessment, and future-state process design.
• Support planning and scoping activities related to potential PSA migration efforts.
• Provide user support, documentation, training materials, and change‑management guidance.
• Collaborate with global Services, Finance, Operations, and IT teams to ensure alignment and adoption.

• Bachelors degree with 5–10+ years of experience in PSA administration, professional services operations, or business systems roles.
• Experience with PSA platforms (Certinia, SAP PSA, etc.).
• Strong understanding of services processes: forecasting, utilization, resource planning, project structure, and time & expense.
• Advanced proficiency in Excel, data analysis, and reporting.
• Experience defining business requirements, evaluating solutions, and designing future‑state processes.
• Ability to manage system enhancements and coordinate with IT and cross‑functional teams.
• Excellent communication and stakeholder management skills.

• Technical Expertise:
  Proficiency in Salesforce CRM, Certinia/Financial Force PSA, Jira, Power
  
  BI. Background supporting enterprise software evaluation or migration initiatives
• Analytical Mindset:
  Skilled at turning complex datasets into actionable insights that support revenue growth.
• Project Management:
  Strong organizational and prioritization skills, with the ability to manage multiple complex initiatives simultaneously.
• Communication:
  Excellent stakeholder management skills; able to convey complex information clearly to both technical and business audiences.
• Problem‑Solving:
  Demonstrated ability to identify gaps in processes and systems, and to implement scalable solutions.
• Global Orientation:
  Comfortable working with teams across geographies and time zones, ensuring consistent revenue operations practices worldwide.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.