Technology Support Specialist
Listed on 2026-01-15
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Benefits of Working at UNCW
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach. Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance.
Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full‑time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following the date of hire. Retirement‑plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan.
Optional disability plans are also available. Full‑time employees are also eligible for the tuition‑waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.
As a full‑time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible‑spending accounts, 12 paid holidays, 24 hours of paid community‑service leave time, paid vacation and sick leave accrual, and family medical leave after 12 months of continuous service.
We also offer an abundance of training and development programs through our Dare to Learn Academy, and the employee assistance program, many of which are offered free of charge.
Title
:
Tech Support Specialist (Technology Support Specialist)
Salary Range
: $74,500 – $82,000
Funding
:
Recruitment Range: $74,500 – $82,000
FTE
: 1.0 (40 hours per week)
Location
:
Main UNCW Campus
Hours
: 8:00 am – 5:00 pm (Monday – Friday)
Type
:
Permanent
Work Months
: 12
Posting Dates
: 01/12/2026 – 01/26/2026 (Closing 11:59 PM Eastern)
This position is responsible for providing technical leadership and support to a wide range of technologies across campus, with a focus on supporting CHHS. These technologies include but are not limited to the following: installation, maintenance, operation, and repair of video network systems and classroom technologies. Work may also include installation, troubleshooting and analysis of desktop hardware and software. The position will have supervisory responsibilities for FTE staff and/or student workers.
Minimum Education and Experience RequirementsGraduation from a two‑year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position’s role; or graduation from a four‑year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four‑year college or university with a major in computer science or information technology or related degree.
Related information technology experience may be substituted year for year for the required education.
- Experience working with PCs & Macs, providing advanced support for a broad range of technologies including networking, simulation software and hardware, videoconferencing/video capture, and AV systems in general.
- Ability to handle multiple projects/problems concurrently.
- Excellent interpersonal, written and verbal communication skills.
- Ability to express complex technical information to a broad range of end users with regard to both technical information (tech speak vs. layman’s terms) as well as interacting with a variety of end client backgrounds (students, faculty, administration, etc.).
- Experience supervising others, preferably including students.
- Experience with a…
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