Patient Service Center Technician - Scotts Hill

Overview

What We Offer Team member is responsible for pre-analytical collection and processing of laboratory specimens, including registration and verification activities. The role includes gathering and processing patient demographic and financial information, as well as lab order verification and placement. The team member performs EKGs as appropriate in the NH Laboratory Patient Service Centers. The team member validates and processes specimens delivered by patients and clients, facilitating timely and appropriate specimen preparation for transport to the testing laboratory.

Cross-training is required in multiple access points. The team member must be able to make decisions and solve problems and will assist in evaluating new or modified techniques when required. They will advise and assist in the orientation and training of other personnel on equipment and software, as necessary.

• Education:
  
  High School Diploma or GED, required.
• Experience:
  
  Relevant experience in a related healthcare or customer service setting, preferred.
• Licensure/Certification:
  • PBT or MLA (ASCP, ASPT, AMT, NHA) (Phlebotomy/Medical Laboratory Assistant certification must be obtained within 12 months of hire. Failure to do so will result in termination of employment.), required.
  • CMA, preferred.
  • CNA, preferred.
• Additional
  
  Skills Required:
  
  Knowledge of current medical terminology to perform the full range of laboratory tasks and communicate with medical staff regarding laboratory procedures. Sufficient knowledge of terminology and computer skills to interact with Novant Health’s broader patient access team to ensure accurate billing procedures. Ability to anticipate and respond calmly to emergency situations; ability to organize and prioritize work in a stressful environment with changing priorities.
  
  Ability to establish and maintain effective working relationships with patients, medical staff, hospital staff, and the public. Ability to follow written protocols. Ability to work independently and as part of a team. Ability to maintain confidentiality. Excellent interpersonal and communication skills; competency in customer relations. Must be able to interact with individuals of all cultures and levels of authority. Ability to travel to multiple facilities as needed.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

142993