Patient Services Coordinator II

Overview

What We Offer The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage.

The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

Responsible for providing administrative support in a primary area of responsibility. Responsibilities may include answering and transferring incoming phone calls, making appointments, and/or timely and accurate scanning of documents into electronic medical record and providing other related medical record functions for daily visits and dictation transfer. May be trained in other areas of the practice if needed.

• Education: High School Diploma or GED, required.
• Additional skills required: Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality.
  
  Must be able to function as part of a team. Must possess initiative. Basic medical terminology required; knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity with coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening 139126