Director of Operations; RN or PT

Position: Director of Operations (RN or PT)
JOB SUMMARY The Director of Operations works under the supervision of the Senior Director of   Operations and has responsibility for:

• Driving Well Care’s culture, mission, vision, and values throughout the assigned   Market   
• Providing effective and strong leadership to all Market teams   
• Promoting a positive working environment and culture that engages and fulfills   all teams and minimizes regrettable turnover   
• Managing and overseeing all operations to ensure the consistent delivery of high   quality and profitable home health services, as well as results for operational and   financial key metrics.

• Assuring Market’s compliance with all applicable rules, regulations and   standards.

• Overseeing and driving experience excellence for patients, families, referrals   sources, and vendor partners   
• Planning, developing, implementing and evaluating home health services,   programs and activities.

• Performing other appropriate duties as assigned.

PRIMARY JOB DUTIES   
1. Collaborates with clinical, administrative and support staff to assess, plan,   implement and evaluate home health services which meet the needs and   expectations of the community, patients, staff and other internal/external customers.
2. Ensures agency compliance with applicable laws, regulations and accreditation   standards.
3. Direct community outreach efforts to build and maintain a high level of community   involvement and visibility
4. Collaborates with clinical, administrative and support staff to develop, implement   and monitor the annual operating budget.
5. Contributes to program effectiveness.
6. Organizes and performs work effectively and efficiently.
7. Maintains and adjusts schedule to enhance the Market’s performance.
8. Demonstrates a daily commitment to the values and culture of Well Care.
9. Demonstrates positive interpersonal relations in dealing with all members of the   organization.
10. Effectively demonstrates the mission, vision and values of Well Care on a daily   basis.
11. Maintains confidentiality. JOB SPECIFICATIONS   1.

Education:

RN or PT from an accredited school with minimum of a Bachelors   Degree preferred.  Master’s Degree in nursing or health related field preferred.
2. Licensure / Certification:
Must possess a current valid RN or PT license in the   State in which providing leadership (NC/SC).  Must have 3+ years experience in   Operations Management in a healthcare setting.
3.

Experience:

3-5 years home health experience. Minimum of 3-5 years   progressively responsible management experience in a healthcare or related field.
4. Essential Technical/Motor

Skills:

Extensive knowledge of home care principles   and practice.  Extensive knowledge of state and federal regulations and   accreditation standards which impact home health operations.  Extensive   knowledge of principles and practice of personnel management and conflict   resolution.  Demonstrated ability to speak clearly, to answer the telephone and be   computer literate.
5. Interpersonal

Skills:

Excellent interpersonal skills including ability to interact and   communicate in a tactful, professional manner with staff, physicians, management   team, etc.
6. Essential

Physical Requirements:

Demonstrated ability to speak clearly and   effectively before small and large groups.  Ability to communicate orally and in   writing and be literate in the English language.  Demonstrated ability to sit for   extended periods of time.  Demonstrated ability to communicate orally and in   writing.  Must be able to get from home health office to patient homes and/or   referral sources such as the hospital or doctor’s offices.
7. Essential Mental Requirements:
Demonstrated ability to perform basic statistical   calculations.  Ability to interpret and analyze statistical data.  Ability to forecast   staffing and service development needs based on statistical data.  Ability to   analyze regulations/standards and to operationalize them appropriately.  Ability to   assess and evaluate staff and agency performance.  Ability to explain/teach staff   from a variety of educational backgrounds.  Must possess long and short-term   memory and high-level reasoning and problem…