Front Desk Receptionist

Overview

Description
:

Job title:

Front Desk Receptionist

Location:

Regional ECPC Pain Clinic
Status:
Part-Time, Non-Exempt
Department: ECPC Pain Clinics - Administrative

Reports to:

Practice Manager, ECPC Pain Clinic
Job

Supervisory Responsibilities:

None

• Answer all incoming calls professionally and with a courteous and friendly attitude; assesses callers needs and directs to appropriate personnel.
• Pages clinic personnel as appropriate, and obtains and communicates messages in an accurate and timely manner.
• Check the patients in and out.
• Verify insurance and patient financial responsibility.
• Obtain authorizations for procedures as needed.
• Schedule new patients and return appointments in the computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Utilize eClinical
  
  Works Electronic Medical Record (EMR) system to obtain or document patient information.
• Obtain and enter all authorization and correspondence relating to referrals in patients charts and computers.
• Schedule outpatient appointments/testing and hospital admissions upon request.
• Collect co-pays or other payments at time of visit.
• Provide patients with accurate and legible appointment cards. Document no shows in patient s chart for missed visits.
• Reschedule any missed appointments and conducts follow-up with patients who may have missed their appointment.
• Abide by patient confidentiality regulations to protect the patient and clinic/practice and adheres to HIPAA regulations.
• Prepare correspondence, memos, forms, and other typing as requested by the supervisor.
• Maintain composure when dealing with difficult situations.
• Perform other duties as assigned.

• High school diploma.
• Two years’ medical front desk receptionist experience required.
• Knowledge of medical terminology and insurance verification.
• Knowledge of prior authorizations and referral management is preferred.
• Proficient with EMR.

• Ability to communicate and collaborate effectively with staff, physicians, and external customers.
• Strong ability to multi-task and move from one project to another.
• Works to resolve problems or determines an appropriate course of action in a timely manner.
• Strong time management, follow-through, and organizational skills.

• Work performed in an office environment.
• Involves frequent contact with patients, physicians, and medical office staff.
• Work may be stressful at times.
• Interaction with others is frequent and often disruptive.
• Requires long periods of standing and walking.
• Physical activity can be irregular and fast-paced regularly.
• Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment.
• Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations.
• Must be able to lift 50 pounds with no assistance.

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the" Company s facilities and participation in all activities sponsored by the Company.