Director of Operations

The Director of Operations works under the supervision of the Regional Director of Operations or VP, Home Health Operations and has responsibility for:

• Driving Well Care’s culture, mission, vision, and values throughout the assigned Market.

• Providing effective and strong leadership to all Market teams.  
• Promoting a positive working environment and culture that engages and fulfills all teams and minimizes regrettable turnover.

• Managing and overseeing all operations to ensure the consistent delivery of high quality and profitable home health services, as well as results for operational and financial key metrics.

• Assuring Market’s compliance with all applicable rules, regulations and standards.

• Overseeing and driving experience excellence for patients, families, referrals sources, and vendor partners.

• Planning, developing, implementing and evaluating home health services, programs and activities.

• Performing other appropriate duties as assigned.
** PRIMARY JOB DUTIES
** 1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.
2. Ensures agency compliance with applicable laws, regulations and accreditation standards.
3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.
4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.
5. Contributes to program effectiveness.
6. Organizes and performs work effectively and efficiently.
7. Maintains and adjusts schedule to enhance the Market’s performance.
8. Demonstrates a daily commitment to the values and culture of Well Care.
9. Demonstrates positive interpersonal relations in dealing with all members of the organization.
10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.
11. Maintains confidentiality.
** 1.0 20% CUSTOMER SERVICE:
** 1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:
* Agency responds to all customers in a courteous, sensitive and respectful manner.
* Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
* Participates in community outreach activities that promote goals and objectives of the Market.
1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.
** 2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT
** 2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.
2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:
* Negotiating contracts for services that are more favorable to the Agency.
* Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
* Eliminating activities that are non-productive.
* Meeting strategic targets for direct and total cost per visit.
2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.
** 3.0 15% HUMAN RESOURCE MANAGEMENT
** 3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:
* Managing by walking around on all shifts.
* Completing employee performance appraisals when due.
* Maintaining the progressive disciplinary process with counseling and documentation.
* Applies agency policy consistently…