Counter Sales

Overview

Join the Team at Hubbard Supplyhouse! Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is “Honoring God with a great team that builds customer partnerships by delivering on expectations”.

Our team is built on trust, service, and a commitment to doing things the right way.

The Counter Salesperson will increase sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers. They will apply technical product knowledge to help customers select and acquire products, ensuring their needs are fully met. The ideal candidate will have previous sales experience, thrives in a “team first” environment, and has a passion for customer service.

• Customer Service:
  Greet and assist walk-in and telephone customers in a friendly, professional manner.
• Customer Service:
  Manage multiple customers and requests simultaneously in a fast-paced environment.
• Customer Service:
  Help customers select the right products by asking thoughtful questions, listening actively, and offering solution-based recommendations.
• Customer Service:
  Provide basic troubleshooting and technical product support as needed.
• Customer Service:
  Research, source, and recommend alternate products to meet customer needs, timelines, and budgets.
• Customer Service:
  Enter orders accurately in Eclipse ERP and process returns and warranty requests according to company guidelines.
• Customer Service:
  Communicate proactively with customers regarding order status, delays, substitutions, or availability changes.
• Customer Service:
  Resolve customer complaints and disputes professionally and in a timely manner, balancing customer satisfaction with company policies.
• Customer Service:
  Maintain a clean, organized, and customer-ready counter and work area.
• Customer Service:
  Build rapport with repeat customers and contribute to long-term customer relationships.

• Sales Support:
  Build and maintain strong customer partnerships through dependable follow-through, product knowledge, and consistent service.
• Sales Support:
  Take a proactive approach to sales by identifying needs and recommending upgrades, add-ons, and complementary products.
• Sales Support:
  Strengthen repeat business by providing an exceptional customer experience and ensuring customers feel valued and supported.
• Sales Support:
  Engage customers in solution-focused conversations to fully understand project scope and recommend appropriate products.
• Sales Support:
  Recommend promotional items, clearance products, or surplus inventory to support sales and inventory movement.
• Sales Support:
  Communicate customer needs, job opportunities, and sales leads to outside sales staff and management.
• Sales Support:
  Notify purchasing or management of unexpected changes in product demand, trends, or inventory needs.
• Sales Support:
  Follow all company pricing, credit, and sales policies.

• General Duties:
  Stay up to date on new products through training, team learning, and manufacturer resources.
• General Duties:
  Assist with receiving, shipping, and other warehouse support tasks as needed.
• General Duties:
  Complete all paperwork, documentation, and transactions accurately and on time.

• Monday–Friday schedule (no nights or weekends)
• Matching 401(k) and profit-sharing program
• Comprehensive benefits package with supplemental options
• Paid holidays, PTO, and sick leave
• Christmas bonus, team-building events and company picnic
• Employee discount program
• Career advancement and ongoing training opportunities

Required:

• High school diploma, GED, or equivalent.
• Minimum 1 year in a progressive role (2 years preferred)
• Product/applications experience required
• Basic computer proficiency
• Ability to remain in stationary position, often standing or sitting for prolonged periods.
• Ability to lift, carry, and adjust weighing up to 100 pounds in multiple directions.

Preferred:

• Previous experience in plumbing, irrigation, or a related industry
• Minimum 2 years in similar position preferred
• Wholesale distribution experience preferred
• Customer-facing sales experience preferred
• Strong customer service and communication skills
• Ability to manage time and multitask in a busy environment
• Comfortable with initiating sales and recommending additional products
• Team player with a positive attitude