Part-time Member Services Associate

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Associa is a leading community association management company with more than 225 branch offices across North America, serving nearly five million residents worldwide. For more than 43 years, Associa has driven positive impact and meaningful value to communities through education, expertise, and innovation.

We are looking for a Part‑time Member Services Associate to work at a community in Wilmington, NC. The role provides a great first impression for residents, guests, visitors, and vendors by greeting and handling them in a professional manner.

• Tuesdays: 3:00 p.m.
  
  - 9:00 p.m.
• Wednesdays: 3:00 p.m.
  
  - 9:00 p.m.
• Thursdays: 3:00 p.m.
  
  - 9:00 p.m.

Total of 18 hours per week. Opportunity for additional hours if other staff need time off or are sick.

$15.00 per hour.

• Provide direct receptionist support to all on‑site property needs, delivering high‑quality customer service to inbound callers, visitors, and vendors.
• Open or close the clubhouse as the shift requires.
• Follow daily shift duty documents and complete required checklists; communicate any urgent issues to the GM, Assistant Community Manager, or Lifestyle Director.
• Administer membership programs in accordance with board‑approved policies (guest sign‑ins, waivers, age qualification forms, owner contact information).
• Assist with room set‑up and takedown for scheduled uses as needed.
• Periodically (hourly) walk the amenity center and adjacent amenities to verify guest check‑ins, observe room capacities, and assist members and guests as needed.
• While walking the facility, straighten out any items out of place, pick up trash, wipe down equipment, and maintain overall cleanliness.
• Enforce board‑approved rules and regulations for the clubhouse and adjacent amenities.
• Log in/out and distribute activity equipment; ensure equipment is returned in good condition.
• Ensure incident reports are completed as necessary.
• Perform other department‑related duties as assigned by the GM or other team members.

• Partner with the Administrative and Lifestyle teams to manage the front reception area, inbound calls, and visitors.
• Greet all homeowners/visitors and determine their immediate needs.
• Filter inbound calls to determine appropriate direction.
• Check and respond to front desk emails.
• Alert appropriate team members immediately on any issue or concern.
• Keep Lifestyle and fitness schedules up‑to‑date and accurate.
• Monitor daily Lifestyle events schedules (fitness, clubs and groups activities) and relay concerns to the Lifestyle Director.
• Assist the Lifestyle Director with event management, including preparing Constant Contact lists and recording daily Square Reader activity on spreadsheets.
• Inform members of activity offers by updating website calendars and member activity boards.
• Coordinate with Facilities Manager on maintenance request issues.
• Refer inquiries to appropriate resources.
• Monitor pickups/deliveries.
• Assist with library maintenance.
• Support events and activities as requested by the GM, Assistant Community Manager, and Lifestyle Director.
• Perform other duties as assigned.

• High school graduation.
• Two years of customer service experience.
• Preferred: experience working for a community association or recreation center.
• Strong computer skills.
• CPR/AED certification.
• Ability to repeatedly lift and move up to 25 lbs.
• Excellent customer service and communication skills.
• Effective oral and written communication.
• Ability to support administrative staff with changing needs.
• Ability to establish and maintain good working relationships with staff, residents, guests, volunteers, and contractors.
• Exceptional organization and tracking skills.
• Strong conflict resolution skills and strong people skills.
• Ability to multi‑task efficiently in a high‑volume, fast‑paced environment.

Associa is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.