Customer Service Representative

Customer Service Representative

Best Friends Pet Care

We provide compassionate customer service to our human and pet guests. The Customer Service Representative is the first point of contact, overseeing lobby operations and ensuring a welcoming environment.

• Health, dental, vision, life insurance, STD/LTD
• 401(k) with company matching
• ESOP – Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supplies and service discounts

• Operate main lobby: check‑ins, check‑outs, guest visits and tours
• Answer phones and handle calls professionally
• Maintain cleanliness of the lobby and guest areas
• Schedule appointments and maintain files
• Enter data into the system

• Love of animals
• Professional manner at all times
• Ability to work evenings, weekends & holidays
• Lift/carry 40 lbs or more
• Stand/walk for eight hours a day
• Fast‑paced environment readiness
• Computer proficiency
• Handle dogs on leashes and work with disinfectants/chemicals

• Welcome guests and pets
• Identify animal behavior
• Follow safe handling procedures
• Check pets in/out while providing excellent service
• Escort pets to rooms
• Take reservations over the phone
• Work individually and as a team player
• Maintain facility cleanliness
• Communicate with management and team members

• High School Graduate or equivalent
• At least 1 year of professional animal experience

• Entry level

• Full‑time

• Other
• Industries:
  Pet Services