Customer Service Representative

POSITION

Customer Service Representative

05/06

x

x

The Customer Service Representative (CSR) I is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The CSR is expected to be knowledgeable in resolving problems, aiding in the resolution of customer questions and concerns, understanding, and explaining Bank products and services. This CSR should be familiar with or willing to learn branch forms and teller processes.

The CSR I should also have basic knowledge of GL balancing.

EOE/Minorities/Females/Disability/Vet/Drug-Free Workplace

• Provide exceptional service across phone, email, and chat channels.
• Resolve customer problems and answer questions regarding bank products and services.
• Learn and use branch forms and teller processes.
• Apply basic general ledger balancing knowledge.

• Strong communication skills across multiple channels.
• Ability to resolve customer issues efficiently.
• Willingness to learn branch processes and GL fundamentals.

The Artisans' Bank workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Artisans' Bank Career Opportunity website or submission process, please call  and ask for Human Resources or contact the HR Department via email.

Artisans' Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other categories protected by law.

The Artisans' Bank teams are not only dedicated to their roles, but also to the communities in which they are a part of.

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