Concierge - Carolina Bay At Autumn Hall

CONCIERGE - CAROLINA BAY AT AUTUMN HALL

Apply for this role with Liberty Health.

• Due to the nature of the job, a high degree of confidentiality is expected.
• Answer phones and route calls to the appropriate person or department.
• Ensure all incoming visitors sign in via kiosk.
• Call resident apartment to announce visitor before sending visitor to apartment.
• Enter work orders for housekeeping, pest control, and/or maintenance issues as called in or requested by residents, staff, and/or guests.
• Accept packages, monitor for postal delivery, and collect them. Call residents who have received packages or deliveries.
• Inform immediately the Executive Director and other department heads when officials enter the building (e.g., Health Department, Department of Insurance, Fire Marshal, etc.).
• Understand how to initiate assistance from local medical professionals (police, EMT, etc.) (911).
• Know the building layout and assist emergency services in locating resident units in the event of an emergency.
• Have working knowledge of fire alarm panel and direct resident response in the event of an emergency.
• Receive and deliver flowers and initiate a call to the appropriate person as soon as possible.
• Assist individuals who complete applications and direct them to the appropriate department head.
• Meet and greet all new residents.
• Assist visitors, families and employees as needed.
• In case of a fire, be familiar with the Fire Plan, participate in fire response, and follow all policies and procedures.
• If working evenings, follow security procedures to secure the building, which requires extensive walking throughout the building/community several times a shift.
• If working overnight, make rounds throughout common areas to ensure building security and resident safety.
• Deliver newspapers to resident doors throughout the building.
• If working a day shift, complete resident daily check‑in at 10 a.m., which may require visits to the resident’s apartment for verification.
• Respond to resident emergency calls as they occur.
• Be available to assist before, during, and after any type of disaster.
• Have computer and critical‑thinking skills.
• Perform all other duties as assigned.

• Must be a high‑school graduate.
• Must be a team player with a positive and considerate attitude.
• Must be organized and able to handle multiple tasks at one time.
• Must have knowledge of computers.
• Must be able to work well under pressure.
• Must be able to problem‑solve.
• Must be willing to perform various functions.
• Must read, know, follow, and explain personnel, department, and facility policies as they pertain to the business office.
• Must be able to be cheerful and represent a positive, professional first impression at all times.

Entry level

Part‑time

Other

Hospitals and Health Care

Background checks/drug‑free workplace. EOE.

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