Dispatcher, Business

Overview

What We Offer The Dispatcher plays a critical role in supporting safety, security, and emergency operations across Novant Health facilities. This position serves as a central communication hub, responding to emergency and non-emergency calls, dispatching appropriate resources, monitoring security and life-safety systems, and providing outstanding customer service to patients, visitors, staff, and external partners. The Dispatcher operates in compliance with Novant Health policies, regulatory standards, and service excellence principles.

• Operations & Communications
  • Answer emergency and non-emergency telephone calls from throughout the facility and health system.
  • Dispatch appropriate resources via radio communications, email, and emergency notification systems.
  • Maintain accurate call logs, incident reports, and documentation within the RMS reporting system.
  • Monitor CCTV systems, record activity, and report suspicious behavior.
  • Monitor and respond to panic alarms, call boxes, emergency telephones, and infant abduction (HUGS) alarm systems.
  • Operate and monitor telephone and two-way radio systems to relay information and dispatch officers, plant operators, and other personnel in a timely manner.
  • Monitor and manage elevator systems, including security lock-outs and emergency situations.
  • Monitor emergency generator power systems and fire alarm systems; acknowledge, announce, silence, and report alarms as appropriate.
  • Acknowledge and coordinate response to STAT codes and other emergency situations.
  • Monitor, acknowledge, transmit, notify, and document activity within the Division of Criminal Information (DCI) system.
  • Receive, record, and document subpoena services from outside agencies.
  • Support inclement weather notifications and response efforts.
• Security, Property & Access Control
  • Manage access control requests, including key issuance, tracking, inventory, and reporting.
  • Maintain master key inventory and distribute keys as authorized.
  • Maintain and inventory patient valuables, including controlled substances brought from home; contact owners regarding property left after discharge.
  • Receive, secure, document, and return lost and found patient valuables; contact owners of abandoned property.
  • Distribute parking permits and manage parking citation processing.
• Administrative & Support Functions
  • Perform administrative duties including reports, data entry, and retrieval of information across multiple computer systems.
  • Ensure timely resolution of events to reduce organizational risk and liability.
  • Assist with training new employees and police officers on dispatcher-related duties.
  • Maintain compliance with the Security Management Program and applicable standards.
• Customer Service & Professional Collaboration
  • Provide walk-up customer service to vendors, visitors, staff, and patients.
  • Maintain professional rapport with internal departments and external partners, including local and state law enforcement, medical examiners, healthcare facilities, and professional organizations.
  • Perform all duties in a professional manner while demonstrating teamwork, accountability, communication, and compassion.
  • Uphold Novant Health’s principles of service excellence and contribute positively to patient satisfaction.

• Education
  :
  High School or GED required. 2 Year / Associate Degree or experience in related field preferred.
• Experience
  :
  Minimum of one year in an emergency communications center, law enforcement (officer dispatcher) or healthcare environment, preferred.
• Licensure/Certification
  :
  • FOR Special Police (8070):
    Valid NC drivers license, preferred.
  • Certification on DCI system required within 1 year.
  • Notary Public certification, preferred.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening 142314