Sr. Product Manager - Resident

Description

Vantaca provides a cloud‑native community management platform that enables owners, operators, and association boards to improve revenue, efficiency and control. We combine proactive reporting, a unified single‑platform design, and AI‑native capabilities to deliver personalized, predictive experiences for millions of residents.

As Senior Product Manager for Resident Experience, you own the complete resident‑facing product across mobile, web and emerging channels. You balance the needs of our B2B platform customers with the expectations of modern consumers who compare our app to Venmo, Zillow and banking apps. You ship mobile‑first, AI‑augmented products that create intuitive, zero‑training experiences and drive engagement, adoption and retention.

• Evolve and drive the product vision and strategy for Resident Experience, ensuring alignment with company goals, consumer expectations and homeowner needs across all touchpoints.
• Use quantitative and qualitative methods to identify growth opportunities, user behavior patterns and engagement trends, then translate insights into a prioritized roadmap and go‑to‑market strategies informed by consumer product best practices.
• Regularly evaluate and incorporate new opportunities for product growth, like emerging technologies and strategic partnerships.
• Own the mobile app experience end‑to‑end, treating it as a consumer product with ruthless focus on usability, performance and delight. Drive mobile‑first thinking across all resident touchpoints.
• Define and track milestones, metrics and KPIs to monitor product performance, adoption, engagement and retention—leveraging AI tools to analyze user behavior, identify drop‑off points and generate actionable insights from behavioral data.
• Collaborate with the UX team to develop best‑in‑class, mobile‑first user experiences that require zero training, using AI prototyping tools to rapidly test and iterate on concepts with residents before committing to full design and development cycles.
• Design for self‑service ry feature should be intuitive enough that residents can accomplish their goals without contacting support. Monitor and optimize self‑service completion rates continuously.
• Stay consistently curious about residents and their needs, regularly conducting user interviews, usability testing, in‑app surveys and behavioral analysis to ensure that residents’ most pressing needs and pain points are represented in everything we build.
• Partner with the HOAi team to identify high‑impact opportunities for AI‑powered personalization in the resident experience, from intelligent payment reminders and predictive maintenance notifications to personalized community insights and proactive issue resolution.
• Understand payment psychology and friction points. Optimize payment flows for speed, trust and completion rates. Explore opportunities for flexible payment options, saved payment methods and seamless financial experiences that rival consumer fintech products.
• Work closely with engineering, design, and QA teams to deliver high‑quality product releases on time and within scope, then analyze and iterate on the results of those releases through A/B testing, user feedback, and behavioral metrics.
• Ensure product requirements are well‑defined, accurate, documented, and communicated to all relevant stakeholders.
• Build and maintain a roadmap and sprint backlog at least 2‑3 sprints ahead of the scrum team and communicate transparently.
• Collaborate with internal and external stakeholders to ensure alignment on product goals and priorities, and regularly provide transparent updates on product roadmaps, development progress and key metrics to executive leadership and other stakeholders.
• Partner with Product Marketing, Sales, and Customer Success to ensure that new features are successfully launched and adopted by management companies and their residents, including working with Marketing and Sales to define target customer segments and positioning to ensure market success, create compelling narratives about product value to inform marketing campaigns and sales collateral, and work with Customer Success to ensure that…