Sr. Product Manager - Resident

Sr. Product Manager - Resident Experience

Wilmington, NC – Remote – Full-time

Vantaca is a cloud‑native community management platform that helps owners and operators, community management teams, and boards and associations improve business performance. Vantaca is the trusted and proven technology leader in the community association management industry. For the resident experience, Vantaca is building an AI‑native platform that redefines community management. Your product will go beyond traditional self‑service portals to create intelligent, personalized resident experiences that anticipate needs, eliminate friction, and make homeowners feel genuinely connected to their communities.

As the Senior Product Manager for Resident Experience, you own the complete resident‑facing product experience across mobile, web, and emerging channels. You will set strategy, roadmap, and deliver features that homeowners use to pay dues, submit maintenance requests, access community documents, communicate with their boards, and engage with their neighborhoods. You balance the needs of our B2B management company customers with the expectations of modern consumers who compare our app to Venmo, Zillow, and banking apps.

• Evolve and drive the product vision and strategy for Resident Experience, ensuring alignment with Vantaca’s company goals, consumer expectations, and homeowner needs across all touchpoints.
• Use quantitative and qualitative methods to identify growth opportunities, user behavior patterns, and engagement trends, then translate these insights into a prioritized roadmap and go‑to‑market strategies informed by consumer product best practices.
• Regularly evaluate and incorporate new opportunities for product growth, like emerging technologies and strategic partnerships.
• Own the mobile app experience end‑to‑end, treating it as a consumer product with ruthless focus on usability, performance, and delight. Drive mobile‑first thinking across all resident touchpoints.
• Define and track milestones, metrics, and key performance indicators (KPIs) to monitor product performance, adoption, engagement, and retention—leveraging AI tools to analyze user behavior, identify drop‑off points, and generate actionable insights from behavioral data.
• Collaborate with the UX team to develop best‑in‑class, mobile‑first user experiences that require zero training, using AI prototyping tools to rapidly test and iterate on concepts with residents before committing to full design and development cycles.
• Design for self‑service ry feature should be intuitive enough that residents can accomplish their goals without contacting support. Monitor and optimize self‑service completion rates continuously.
• Stay consistently curious about residents and their needs, regularly conducting user interviews, usability testing, in‑app surveys, and behavioral analysis to ensure that residents’ most pressing needs and pain points are represented in everything we build.
• Partner with the HOAi team to identify high‑impact opportunities for AI‑powered personalization in the resident experience, from intelligent payment reminders and predictive maintenance notifications to personalized community insights and proactive issue resolution.
• Understand payment psychology and friction points. Optimize payment flows for speed, trust, and completion rates. Explore opportunities for flexible payment options, saved payment methods, and seamless financial experiences that rival consumer fintech products.
• Work closely with engineering, design, and QA teams to deliver high‑quality product releases on time and within scope, then analyze and iterate on the results of those releases through A/B testing, user feedback, and behavioral metrics.
• Ensure product requirements are well‑defined, accurate, documented, and communicated to all relevant stakeholders.
• Build and maintain a roadmap and sprint backlog at least 2‑3 sprints ahead of the scrum team and communicate transparently.
• Collaborate with internal and external stakeholders to ensure alignment on product goals and priorities, and regularly provide transparent updates on product roadmaps, development…