Operations Coordinator

COMPANY OVERVIEW

Brunswick Vacation Rentals / Carolina Getaway stand apart because this isn’t just where we work - it’s where we call home. The portfolios are locally operated as one and encompass our coastal Wilmington presence, with a portfolio exceeding 100 properties. We bring decades of experience in the Brunswick County and Hanover County markets and pride ourselves on delivering genuine hospitality and one-on-one service that big-box brands simply can’t match.

We believe there’s no better place to lead than Wilmington, NC. This is a thriving coastal city with a small-town feel and big energy. With a vibrant downtown riverfront, historic charm, and easy access to the beautiful Brunswick and Carolina beaches, Wilmington offers the perfect mix of work‑life balance and adventure. If you’re a strategic, results‑driven leader looking to make your mark while enjoying the best of coastal living, Brunswick Vacation Rentals / Carolina Getaway is where you belong.

The Operations Coordinator at Brunswick Vacation Rentals & Carolina Getaway plays a key role in keeping day‑to‑day property operations running smoothly. This position serves as a central point of coordination between cleaning teams, inspectors, linen providers, maintenance vendors, and the rest of the team to ensure every home is guest‑and‑owner‑ready on time, every time. Success in this role requires strong organization, attention to detail, and the ability to manage multiple moving parts in a fast‑paced environment.

Working closely with operations leadership, the Operations Coordinator monitors arrivals and departures, sets up and assigns tasks using various software platforms, tracks inspections, and proactively addresses issues before they impact guests or owners. This role is highly collaborative and ideal for someone who enjoys problem‑solving, clear communication, and taking ownership of operational follow‑through. If you thrive in a hands‑on, locally driven hospitality environment and enjoy being at the center of daily operations, this role offers the opportunity to make a meaningful impact while supporting a high standard of service.

• Coordinate owner arrivals and departures, ensuring cleaning, inspection, and linen tasks are accurately created and assigned
• Monitor vacancy timelines and schedule appropriate inspections based on guest and owner reservation types
• Confirm linen selections, payments, drops, pickups, and bed‑making services for upcoming reservations
• Communicate daily priorities, reminders, and special notes to cleaners, checkers, linen teams, and vendors
• Track early check‑ins, late check‑outs, and same‑day turnovers and adjust schedules as needed
• Support owner stays by confirming reservations, ensuring inspections are completed, and updating required flags
• Maintain accurate task lists, calendars, and operational reports
• Provide timely follow‑up and clear communication with guests, owners, and internal teams to ensure smooth operations
• Prioritize & maintain strong relationships with cleaning & linen companies
• Provide reliable backup coverage for team members during planned and unplanned absences to ensure continuity of operations and timely completion of tasks

• 1-2 years of prior office experience required, Short Term Rental or Hospitality experience highly preferred
• Excellent interpersonal and communication skills, both written and verbal
• A positive, self‑motivated individual who thrives in a fast‑paced environment
• Strong organizational and problem‑solving abilities
• Comfortable managing multiple priorities simultaneously
  
  Ability to work independently and collaboratively in a fast‑paced environment
• Experience with Breezeway and Streamline is highly preferred
• Reliable transportation and a valid drivers license

Hourly Rate: $20.00 - $23.00

• Paid time off
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts

Full Time, Thursday - Monday