Admissions Assistant

Front Line Receptionist at Wilmington Treatment Center. The role is the initial point of contact and represents the facility to the public. Responsibilities include professional, fast‑paced interaction with patients and visitors while managing multiple tasks such as processing payments, handling bank deposits, and answering or routing phone calls.

Key duties:

• Answer switchboard, route calls, and take messages.
• Greet all visitors and direct them to the proper personnel or department.
• Sign for and distribute any incoming packages.
• Provide typing services as needed.
• Identify caller after the third ring.
• Ensure timely delivery of messages to staff and patients.
• Inform visitors of facility confidentiality procedures and obtain signed confidentiality form.
• Oversee postage meter and complete daily deposit; notify finance department when completed.
• Maintain monthly facility calendar.
• Receive and sort daily mail.
• Maintain cleanliness of front lobby area.
• Maintain in‑service training log.
• Complete mandatory online training.
• Order monthly supplies and complete stock inventory.
• Maintain copier and fax machine, supplies, and break‑room supplies.
• Invite associates to the shared board.
• Work on assigned projects.
• Submit daily reports using Excel and Word.
• Provide excellent customer service to patients.
• Coordinate transportation with drivers.
• Streamline patient flow upon arrival.
• Coordinate peer or technology tours.
• Upload pictures and insurance information into Bestnotes.
• Enter required information into systems as needed.
• Upload files to multiple systems and shared files.
• Update Salesforce as required.
• Assist admissions team with new patients.
• Complete any other assigned duties.
• Coordinate flow of patients from front desk, intake, clinical team, and rooms.

Wilmington Treatment Center has been recognized by Newsweek magazine as one of the best addiction treatment centers in the U.S. Located in Wilmington, NC, the facility offers a comprehensive benefit package and a supportive team environment.

Equal Opportunity Employer
Protected Veterans
Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.