Command Center Operator

Overview

Who we are

With its A.I.

-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

Symbotic is currently seeking a talented ROC Operator who would be responsible for remotely monitoring specific functions and operations of our automated material handling system, assisting in the coordination of on-site troubleshooting efforts, and assisting in the escalation of systematic issues to internal subject matter experts. This person will drive continuous improvement efforts through the identification of root causes and by partnering with cross-functional teams to drive execution of performance criteria of the automation system.

The ROC Operator sits in the Remote Operations Center, which is a centralized Symbotic-managed operations hub that enables remote monitoring, control, and optimization of site operations across our network from one unified facility. The Remote Operations team is a new group within the Customer Operations organization, which is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers and supporting cross-functional partners to drive best-in-class quality, safety and system performance.

• Remotely monitor automation system performance and availability through collaboration and active communication with the onsite team.
• Enhance local control center operations through active communication, acceleration of control center workflows, and escalated incident response time.
• Remotely manage specific automation system use cases and determine best course of action to maintain system up-time, performance, and availability.
• Develop standard operating procedures and documentation to drive performance enhancements, adjusting to changing business conditions as required.
• Drive and maintain a professional teamwork environment by being an excellent team player and working with various members of the technology, operations, and on-site teams.
• Participate in the initiatives for continuous improvement, standardization, and improvement of the warehouse automation solution.
• Define best practices and design operating model procedures for the Remote Operations Center.
• Effectively communicate and troubleshoot software issues with off-site Symbotic software engineers and on-site Symbotic and customer teams.
• Become a remote software expert by gaining an excellent understanding of system interrelations and consequences.
• Assess cause of automated robotic vehicle failure, examine log files and take detailed notes and alert service personnel.

• Associate or bachelor’s degree in Logistics, Supply Chain, Manufacturing, or Industrial Automation or equivalent work experience.
• Minimum of 3 years in a computer or automation environment desired. Must have a strong knowledge of automation, warehousing, and business processes.
• A desire to learn new equipment and assist team members as needed.
• Takes critical feedback and recognition positively.
• Ability to multi-task and perform multiple job functions at once.
• A high sense of urgency.
• Effective detail-oriented communicator.
• Brings strong leadership skills with ability to motivate cross-functional or cross-facility groups.
• Ability to direct and guide employees daily standard work.
• Ability to develop standards, processes, and documentation for dealing with specific problems using data-driven decision making.
• Understanding of drivers of system performance and ability to report on trends of problems and present solutions.
• Must be literate, written and verbal, in English Language.

• This position is in-person requiring on-site presence at the Symbotic headquarters in Wilmington, MA
• This position is a shift-based role with a typical shift of 12 hours. Your shift will be determined based on overall team structure, customer, and business needs.
• Up to 5% of…