Application Support Analyst II

ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement, and control solutions for mission‑critical applications and processes. Our solutions enable innovation across industries including semiconductor equipment, industrial manufacturing, telecommunications, data center computing, and healthcare. With engineering expertise and responsive global support, we build collaborative partnerships that drive technology forward and shape the future of power.

Headquartered in Denver, Colorado, Advanced Energy has devoted four decades to perfecting power for its global customers. WHY JOIN ADVANCED ENERGY? This isn’t just another IT role—it’s a chance to shape technology at the heart of innovation. You’ll work in a fast‑paced, growing environment, collaborate with brilliant engineers, and contribute to products that impact industries worldwide. If you’re ready to take your career to the next level with a company that values your expertise and invests in your future, we want to hear from you.

We have an immediate opening for an Application Support Analyst at our new Wilmington, MA design center, a hub for innovation in Plasma Power and Medical technologies. This is a high‑impact role partnering with engineering teams to improve processes, review technology, and deliver IT solutions that enable cutting‑edge product development. You’ll support enterprise applications, troubleshoot issues, and collaborate across IT and business teams to keep mission‑critical systems running smoothly.

If you’re looking for a role where your expertise drives innovation and growth, this is the opportunity to make your mark.

• Own Application Support Excellence:
  Take full ownership of resolving application‑related issues quickly and effectively, ensuring minimal disruption to engineering and business operations.
• Be the Go‑To Expert:
  Provide hands‑on guidance for users navigating complex applications, turning technical challenges into seamless experiences.
• Create Knowledge That Lasts:
  Document solutions and best practices in a dynamic knowledge base to empower future troubleshooting and continuous improvement.
• Drive Cross‑Team
  
  Collaboration:
  
  Partner with engineering, IT, and external vendors to resolve escalated issues and implement enhancements that improve system performance.
• Champion Upgrades and Deployments:
  Lead application testing and rollout activities, ensuring smooth transitions and zero downtime for critical systems.
• Monitor and Optimize Performance:
  Proactively track application health, identify anomalies, and recommend improvements before issues arise.
• Secure Access and Compliance:
  Manage user permissions with precision, safeguarding sensitive data and adhering to IT security standards.
• Enable User Success:
  Develop and deliver training sessions and support materials that make complex tools accessible and intuitive.
• Innovate Support Processes:
  Identify inefficiencies in current workflows and implement technology‑driven improvements that accelerate productivity.
• Hands‑On Technical Support:
  Build and configure computers, troubleshoot hardware/software issues, and ensure engineering teams have uninterrupted access to specialized tools.
• Bridge IT and Engineering:
  Understand engineering methodologies and integrate IT solutions that enhance design, simulation, and testing processes.
• Adapt and Respond:
  Thrive in a fast‑paced environment where priorities shift rapidly, and your ability to act decisively keeps projects on track.

• Location:
  
  Wilmington, MA
• Environment:
  Standard office setting with frequent interaction across teams; hands‑on support at user desks.
• Physical Requirements:
  
  Ability to lift up to 40 lbs.
• Work Hours:
  
  Occasional overtime, evening work, on‑call weekends, and project‑based hours.
• Proximity:
  Must reside within approximately one hour of the office for daily coverage and emergency IT service.

• Excellent customer service skills and ability to build strong relationships.
• In‑depth knowledge of PC hardware and peripherals.
• Advanced knowledge of Windows 10/11 and Linux Ubuntu in a…