Customer service Representative

Title:
Customer service Representative

Location: Wilmington, MA (Onsite)

Duration: 6 Months Contract (With Higher Possibilities of extension or Conversin)

Max Pay: $21.00/hr on W2

Shift Details: We have a big need for afternoon CSR's. The details of shifts will be talked about during the interview based on what is needed

Manager Comments on Role: This will be a temp to hire role. At the end of your assignment we will evaluate the individual.

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Process changes or cancellations to delivery orders

At a minimum, you’ll need:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It’d be great if you also have:

• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
• Spanish Speaking