Associate Team Leader

Company Overview

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long‑term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

Base pay range: $11.00 /hr – $29.00 /hr. Local minimum wage laws apply.

Associate Team Leader – Supporting a single retail office during tax season to consistently exceed client expectations and provide daily operations direction. Begin with a flexible part‑time schedule in late fall, ramping to a full‑time schedule from January through April.

• Serve as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block.
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi‑Unit Team Leader and District General Manager as needed.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to leadership when necessary.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and overall goals.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day‑to‑day office operations.
• Customer‑centric mindset and strong communication skills.
• Computer proficient with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Ability to work a flexible schedule of 40 hours per week and adjust based on business needs.
• High school diploma or equivalent or higher.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Eligible for Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.

At H&R Block we remain committed to building a connected culture—one in which trust, care, and connections guide our work. You will be immersed in an exceptional work environment recognized worldwide on Best Companies lists and surrounded by colleagues who are committed to helping each other grow and support one another.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.