Client Services Representative- Hospitality

Client Services I Representative - Hospitality

Location
: US-DE-Wilmington
Company
:
Canon U.S.A., Inc.
Requisition : 34033
Category
:
Office Services
Position Type
:
Full-Time
Workstyle
:
Full-Time On Site

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

• Promptly informs supervisor of potential problems or customer concerns.
• Reviews and responds to management and client requests via email, phone calls, text messages and verbally.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• May include roles such as Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross-functional trainings to ensure coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

• Prompt and accurate reproduction of all print requests.
• Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control.
• Receives, logs, delivers and tracks all activity for reporting.
• Responds to customer requests.
• Performs routine upkeep and basic maintenance of equipment.
• Records and tracks customer inquiries and fulfillment of requests.
• Performs daily convenience care functions as needed.

• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail.
• Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc.).
• Researches and routes unidentified and generic mail.
• Receives, logs, delivers and tracks messenger items.
• Responds to customer requests.
• Performs routine upkeep of equipment.
• Records and tracks customer inquiries and fulfillment of requests.

• Customer satisfaction through performance and maintenance of reprographic equipment at customer location.
• Follows daily, established maintenance processes and procedures.
• Maintains routine upkeep of equipment, including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• Evaluates equipment issues and notifies service department if unable to resolve.
• Delivers paper.
• Assists end-users in basic functionality of equipment.
• Records meter reads.
• Maintains service activity reports.
• Monitors supplies and restocks inventory.

• Responsible for shipping and receiving incoming and outgoing packages, materials, parts or products and verifying and maintaining records of all shipments.
• Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
• Operates shipping/receiving equipment, responds to customer requests, data entry and maintains inventory.

• Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
• Analyzes ongoing activity of inventory.
• Assists in identifying slow-moving and obsolete inventory or when inventory levels are low.
• Monitors and communicates status of inventory.
• Initiates, conducts and reports on physical inventories.

• HS diploma, GED or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• May require driving between multiple client locations; a personal vehicle with a valid driver’s license and acceptable driving record may be required.
• Ability to work overtime as needed.
• Ability to lift up to 50 lbs.
• Ability to spend extended periods standing, bending, walking, reaching and pulling while performing duties.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Required to take…