Client Services Representative- Hospitality

Position: Client Services I Representative- Hospitality
About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Your Impact

Main Responsibilities:

- Promptly informs supervisor of potential problems or customer concerns.

- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.

- Strong focus on providing good customer service.

- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.

- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.

- Site responsibility and location of coverage may change based on client and/or division needs. Copy/Print Production/Copy Center:

-Responsible for prompt and accurate reproduction of all print requests.

-Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.

-Receives, logs, delivers and tracks all activity for reporting purposes.

-Responds to customer requests.

-Performs routine upkeep and basic maintenance of equipment.

-Records and tracks customer inquiries and fulfillment of requests.

-Performs daily convenience care functions as needed. Mail/Courier Services:

-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.

-Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc).

-Researches and routes unidentified and generic mail.

-Receives, logs, delivers and tracks messenger items.

-Responds to customer requests.

-Performs routine upkeep of equipment.

-Records and tracks customer inquiries and fulfillment of requests. Device Maintenance:

-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.

-Follows daily, established maintenance processes and procedures.

-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.

-Evaluates equipment issues and notifies service department if unable to resolve.

-Delivers paper.

-Assists end-users in basic functionality of equipment.

-Records meter reads.

-Maintains service activity reports.

-Monitors supplies and restocks inventory. Shipping/Receiving:

-Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.

-Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.

-Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. Inventory Services:

-Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.

-Analyzes ongoing activity of inventory.

-Assists in identifying slow moving and obsolete inventory or when inventory levels are low.

-Monitors and communicates status of inventory.

-Initiates, conducts and reports on Physical Inventories.

About You:

The Skills & Expertise You Bring

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly - HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

- Basic computer skills/technical knowledge.

- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).

- Ability to work OT as needed.

- Ability to…