Services Specialist III; DVOP

Summary Statement

Disabled Veterans’ Outreach Program (DVOP) Under 38 U.S.C. § 4103A(a), Disabled Veterans’ Outreach Program (DVOP) Specialists provide intensive employment services and facilitate placements to meet the employment needs of veterans. Services are prioritized for special disabled veterans, other disabled veterans, and additional veteran populations in accordance with priorities established by the U.S. Secretary of Labor. Eligibility for DVOP services requires veteran status verification through a DD Form 214.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Conducts individual and group intake sessions to orient job seekers and employers to the services available and instructs and coaches job seekers/employers on using resources/equipment available.
• Conducts individual or group assessments to determine level of service needs.
• Identifies job seeker’s employment potential using assessment tools and labor market information.
• Assists job seekers to develop realistic and achievable employment goals; identifies obstacles/barriers to employment; jointly formulates employability development plans directed at employment outcomes.
• Refers clients to employers for possible job placement based upon comparison of applicant qualifications to employer job requirements.
• Refers clients to educational and other support service agencies to resolve obstacles to employment.
• Develops job placement opportunities.
• Works with eligible job seekers to obtain training from state‑approved training institutions or explores other avenues for pursuing training and employment goals.
• Monitors job seeker’s progress towards completion of employability development plan and modifies as necessary.

JOB REQUIREMENTS for Employment Services Specialist III – Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Two years experience in career counseling which includes assisting hard‑to‑serve job seekers to develop realistic and achievable employment goals; interviewing to obtain facts and explore issues; identifying obstacles or barriers to employment and jointly formulating employability development plans directed at employment outcomes.
• Two years experience in presenting training courses using a variety of training methods such as lecture, structured exercises, role play or group discussion as well as the use of training materials such as overheads, PowerPoint, handouts or videos.
• One year experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs.
• One year experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• One year experience in using standard computer software programs for word processing, spreadsheets or databases.
• One year experience in narrative report writing.

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E‑Verify system where the State will provide the federal government with each new hire’s Form I‑9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29,…