Executive Team Leader Service & Engagement; Assistant Manager Front End Wilmington, DE

Executive Team Leader Service & Engagement (Assistant Manager Front End) Wilmington, DE

The pay range is $60,000.00 - $.
Pay includes factors such as labor markets, education, experience and certifications. Target also offers comprehensive health benefits and programs (medical, vision, dental, life insurance, etc.), along with 401(k), employee discount, disability insurance, paid sick leave, national holidays, and paid vacation. For a full list of benefits, visit

Working at Target means helping families discover everyday joy and living our values and culture.

Advocate for guest experience, exceeding expectations through interaction and recovery, supporting both physical and digital services and solutions.

As a Service & Engagement Executive Team Leader, no two days are the same. Typical responsibilities include:

• Build a team of passionate Guest Advocates and Service & Engagement Leaders focused on exceeding guest service expectations.
• Drive store sales growth and understand how your department contributes to overall profitability.
• Anticipate staffing needs, plan talent and recruit on a long‑ and short‑term basis.
• Manage leaders to complete training, ensure understanding and provide continuous education opportunities.
• Engage in development conversations throughout the Service & Engagement career path.
• Personalize recognition to reinforce guest service behaviors and promote a positive culture.
• Establish accountability through clear expectations and performance management.
• Use business reporting and guest insights to troubleshoot and follow up on opportunity areas.
• Respond quickly to negative guest experiences, de‑escalate situations and empower your team to resolve them.
• Own schedules following guidelines to support peak traffic, holidays and weekends.
• Manage the store experience by anticipating and reacting with urgency to staffing or scheduling needs.
• Ensure schedules support a frictionless experience during peak traffic times for all shopping preferences.
• Champion physical and digital offerings to educate and promote Target’s benefits, features and offerings.
• Enable your team to stay up‑to‑date on promotions, brand launches and events.
• Use guest survey reporting tools to drive change in key areas and coach/recognize teams.
• Lead the team to deliver an efficient, hassle‑free guest pickup experience.
• Work a schedule aligned to guest and business needs, including early mornings, evenings and weekends.
• Demonstrate ethical conduct, safety and compliance; hold others accountable to commitments.
• Follow all safe and secure training and processes.
• Address store needs such as emergencies and regulatory visits.
• Perform all other duties as directed by business needs.

• Enjoy working in an energetic environment focused on quick, collaborative service.
• Excited by giving guests an experience that makes them say “I LOVE TARGET!”.
• Interactive with people, solving concerns and improving guest days.
• Prepared for a full‑time, non‑office role that includes early, late and weekend hours.

• 4‑year degree or equivalent experience.
• Strong interpersonal, communication and business acumen.
• Conflict management, leadership and accountability.
• Ability to relate with all organizational levels.
• Strong cognitive skills, including problem analysis and quantitative analysis.
• Adaptability to current technologies.
• Prioritized task management and independent team work.

• Access all building areas as needed.
• Interpret instructions, reports and information.
• Lift and move merchandise up to 40 pounds; handle cash accurately.
• Flexible schedule with nights, weekends and holidays; regular attendance required.

For benefits eligibility information:

Target will make reasonable accommodations for applicants with disabilities. For accommodation requests, contact candidate.acc

• Mid‑Senior level

• Full‑time

• Information Technology
• Retail