Manager, Direct Marketing Print Production

Overview

Manager, Direct Marketing Print Production is a hands-on role responsible for ensuring the flawless planning, execution, and delivery of direct mail and commercial print campaigns across multiple clients and products. You’ll work closely with Epic program managers, suppliers, and clients to manage timelines, specifications, audits, and approvals, ensuring campaigns are delivered on time, on budget, and at the highest quality.

This role provides exposure to every stage of print production management – from estimating costs and coordinating suppliers to press checks, postal optimization, and production reporting. It’s an excellent opportunity for someone with a strong attention to detail and a project mindset who wants to develop or deepen their experience in direct marketing.

The ideal candidate will have a mix of tactical precision and strategic problem-solving skills, strong attention to detail, comfort working with numbers and specifications, and the ability to collaborate and communicate effectively with both internal and external stakeholders, including clients and vendors.

Epic believes in hiring motivated individuals who are smart, driven, and collaborative. This role reports to a Director, Direct Marketing Production and is based at our Wilmington, DE headquarters with a hybrid work schedule.

Epic Research is the leading performance-based marketing firm in the financial services sector, serving some of the largest banks and financial institutions in the country. We help companies acquire, activate, and retain customers through innovative, data-driven strategies that power high-performing direct marketing campaigns — both offline and online.

Our team is made up of direct marketing experts and former credit card and retail banking professionals with decades of operating experience. That makes us the only performance-based marketing service provider founded and run by former credit card executives — people who’ve been in our clients’ shoes and know what it takes to deliver results.

At Epic, you get the best of both worlds: the scale and sophistication of top-tier financial services marketing work combined with the agility of a small, fast-moving team. Your contributions will be visible, your ideas will be heard, and your work will directly impact the success of our clients and of Epic. If you thrive in a collaborative, action-oriented environment and want to grow your career while helping leading financial institutions achieve measurable results, we’d love to meet you.

• Print Production & Campaign Execution
• Manage the planning and execution of direct mail and commercial print production across multiple clients, products, and campaigns
• Develop, update, and track campaign execution timelines to meet SLAs and campaign targets
• Gather, confirm, and communicate detailed production specifications and requirements to suppliers and stakeholders
• Review production proofs and audits to ensure accuracy of content, data, specifications, and branding
• Coordinate client reviews and approvals in collaboration with Epic program managers
• Oversee campaign setup and approvals for USPS postal promotions and discount programs; monitor mail delivery timing and audit postal reporting

• Cost Management & Quality Control
• Assist in estimating print production and postage costs; refine estimates through comparison of actual vs. projected costs
• Review supplier invoices and reconcile costs for accuracy and transparency
• Attend press checks (onsite or virtual) as needed to confirm quality and compliance with client requirements
• Support annual print production RFPs and ad hoc bidding processes for new formats and campaigns
• Participate actively in internal production meetings and external supplier/client calls
• Stay updated on industry trends, innovations, and best practices in direct mail and print production, recommending improvements to enhance efficiency and performance
• Contribute to internal initiatives to strengthen Epic’s print production capabilities and overall efficiency
• Other related activities as assigned

• Desirable Skill Set
• 2–5 years of experience in print production, direct mail, or marketing…