Service Supervisor

Overview

Western Pest Services is a premier provider of pest control solutions. Established in 1928, we protect homes and businesses in our area and are known locally for getting the job done with great services. We keep our work family safe, provide tools for growth, and make it fun.

We are currently seeking a Service Supervisor for our Wilmington, DE branch.

The Service Supervisor leads a team passionate about delivering exceptional service for families and businesses. As an operational and sales leader, you are responsible for overall management of the service team, including fleet management, service team sales, and overall customer satisfaction.

The ideal candidate has at least 3 years of supervisory or management experience of direct and indirect reports in a service based industry (e.g., package delivery, beverage, uniform, or vending services; pest control, lawn care or construction). We seek creative thinkers who build teams and long‑term profitable relationships.

• Competitive Compensation;
  Base Salary & Bonus
• Comprehensive benefit package that includes medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more!
• Paid Time Off (Holiday/Vacation/Sick)
• Company Vehicle & Gas Card
• Paid Training/Industry Orientation
• Smartphone, Equipment, etc.
• Opportunity to obtain the State Pesticide Licensing (required)
• Opportunities for Growth, Development, and Advancement

• Lead and mentor the entire service operation
• Provide highly skilled “hands‑on” management
• Train and develop technicians
• Conduct in‑house and in‑field technician training and meetings
• Monitor scheduling and routing to drive efficiencies and productivity
• Schedule client services and route service technicians
• Motivate the service team to provide high‑quality customer and technical services
• Guide service technicians in resolving client issues and concerns
• Ensure that customer expectations are met
• Have experience interacting with both commercial and residential clients
• Perform quality site inspections
• Review and submit all service‑related documents and reporting
• Assist with interviewing and selecting service technicians and trainees
• Maintain inventory of equipment and supplies
• Multi‑task within a fast‑paced environment
• Exhibit excellent communication skills
• Must be 18 years of age

• Safely use a ladder within the manufacturer’s weight capacity
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to work in all types of weather conditions

Salary Range: $80,000.00 - $94,000.00 per year

Western Pest Services is an Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities