Service Supervisor

Overview

Western Pest Services is a premier provider of pest control solutions. Western Pest Services protects more than just homes and businesses in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about.

Internally, we work to keep our work family safe, to provide them with the tools to help them grow, and to keep it fun.
Established in 1928, we have a legacy of excellence and the stability of an industry leader.

We are currently seeking a Service Supervisor for our Wilmington, DE branch!

The Service Supervisor will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike. As an operational and sales leader, you will be responsible for the overall management of the service team, including fleet management, service team sales, and overall customer satisfaction.

The ideal candidate will have at least 3 years of supervisory or management of direct and indirect reports in a service‑based industry (e.g., package delivery, beverage, uniform, or vending services; pest control, lawn care or construction). Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long‑term, profitable relationships.

• Lead and mentor the entire service operation
• Provide highly skilled “hands‑on” management
• Train and develop technicians
• Conduct in‑house and field technician training and meetings
• Monitor scheduling and routing to drive efficiencies and productivity
• Schedule client services and route service technicians
• Motivate the service team to provide high‑quality customer and technical services
• Guide service technicians in resolving client issues and concerns
• Ensure that customer expectations are met
• Have experience interacting with both commercial and residential clients
• Perform quality site inspections
• Review and submit all service‑related documents and reporting
• Assist with interviewing and selecting service technicians and trainees
• Maintain inventory of equipment and supplies
• Multi‑task within a fast‑paced environment
• Exhibit excellent communication skills
• Must be years of age

• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to in all types of weather conditions

• Competitive Compensation;
  Base Salary & Bonus
• Comprehensive benefit package that includes medical, dental, vision, 401(k), stock purchase, tuition reimbursement, and more!
• Paid Time Off (Holiday/Vacation/Sick)
• Company Vehicle & Gas Card
• Paid Training/Industry Orientation
• Smartphone, equipment, etc.
• Opportunity to obtain the State Pesticide Licensing (required)
• Opportunities for Growth, Development, and Advancement

Salary Range: $80,000.00 - $94,000.00 per year

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities