Card Fraud Strategy - Rewards and Card ATO - Executive Director

Bring your expertise. As a part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As an Executive Director within the Fraud Strategy Team, you will lead a team responsible for designing and managing fraud strategies, capabilities, and processes including working with Product and Operations. Your role will require a deep understanding of the business, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impacts.

• Manage and enhance Rewards and Card ATO Fraud strategies to drive the intended tradeoff between fraud mitigation, financial performance, customer experience, and operational efficiency
• Regularly monitor fraud trends and customer frictions to identify opportunities to improve fraud strategy performance
• Leverage internal and external data sources and advanced analytic tools to drive accurate fraud detection
• Collaborate closely with broader fraud strategy team and other cross functional teams to leverage best practice and ensure control and compliance
• Stay on top of the industry trends and adopt industry best practices
• Build a high performing team through recruiting and developing talents

• 10+ years of experience in credit or fraud risk management.
• Excellent collaboration and partnership skills with proven track record in working well with internal teams and external partners
• Ability to think strategically to come up with a vision for areas of responsibility, develop roadmaps and drive execution to balance short-term vs long-term solutions
• Strong analytical thought leadership with the ability to leverage AI and machine learning to drive effective and innovative solutions
• Strong process management and project management skills with the ability to drive capability development.
• Strong people leadership skills with proven track record of building a high performing team
• Strong communication skills with the ability to communicate effectively and strategically to senior leaders and key stakeholders
• Demonstrated strong curiosity to learn and attention to details to drive analytical and execution quality

• Product management experience is a plus