Loss Property Adjuster - Field Estimating - Wilmington, DE

Overview

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. Our innovative drive has kept us a step ahead of our customers' evolving needs for more than 90 years, from advocating for seat belts and airbags to leadership in pricing sophistication, telematics, device and identity protection.

A day in the life of a Large Loss Field Property Adjuster, and what it takes to do the job.

As a Large Loss Field Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. You will also handle virtual claims nationwide, leveraging platforms such as Xactimate and Claims

X Video Collaboration. Your expertise will be focused on water losses to ensure the highest level of support and resolution for these specific claims.

• The Customer Service Expert – demonstrate compassion, clarity, and partnership in each claim, leading with empathy.
• The Investigator – independently investigate property claims by reviewing damage and interpreting policies to determine coverage.
• The Effective Communicator – communicate via phone, email, and video chat to guide customers through a fast, fair, and easy claims process; adapt communication preferences and keep customers updated on progress.
• The Negotiator – evaluate and negotiate settlements with customers, vendors, third parties, and claimants in line with legal and business standards.
• The Problem Solver – use multiple tools (estimate tools, job aids, settlement platforms) in a fast-paced environment with critical thinking.
• The Recorder – document work clearly in the claims system and ensure timely, accurate records and policy compliance.

• 5-8 years of outside adjuster experience is highly desired.
• Experience handling claims with multiple trades and losses over $100,000.
• Proficiency in using Xactimate and other estimating software.
• Strong critical thinking and technical skills to assess damages and expedite settlements.
• Excellent communication and interpersonal skills for exceptional customer service.
• Ability to travel to customers' homes and handle virtual claims countrywide.
• Detail-oriented and organized with a focus on high-quality work.
• Residency within the posted location is mandatory.
• Willingness to carry a 50-pound ladder and access roofs with up to a 6/12 pitch.
• Valid driver's license and willingness to travel as needed.

You're provided with comprehensive training to build a claims foundation and understand the systems and processes used daily. Ongoing training opportunities for continuous improvement occur regularly on the job.

Please note: approximately 2 weeks of training will take place in Wheeling, IL.

• Notice of Licensing Requirement:
  Depending on office needs, you may be required to obtain an adjuster and/or appraiser license, including passing a background check. If applicable, licenses must be secured within 60 days of hire.
• The Hiring Manager and Centralized Licensing team will assist with proper licensing if required.

• You may be eligible for a $1,000 Licensing Sign-On Bonus if you hold the applicable active licenses for this role (e.g., Home State Property & Casualty License, designated state licenses, and/or applicable Appraiser License).

Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Based on our Company Car Guidelines, this role may qualify for a company car. The decision is based on annual work mileage for the location. Personal vehicle use may be required until guidelines are met, with mileage reimbursements for work.

Being part of Allstate includes a benefits package from day one, covering time off, healthcare, retirement, and more. Our Total Rewards package includes:

• Competitive pay with support for development and career advancement.
• Flexible scheduling and time-off…