Telecommunications​/Network Technologist III

Summary Statement

This position configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, peripheral devices, wiring and cabling to ensure connectivity and functionality. Identifies and resolves network and telecommunication system malfunctions, including connectivity and functionality for mainframe and remote access and other connections/interfaces. Starts/restarts network after disruptions or failures using computer diagnostic tools and software, runs system backups, resolves desktop computer problems.

Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Telecommunications/Network Technician

Configure, install, test, troubleshoot, repair and monitor operation of LAN hardware/software including desktop computers, data/voice/video communication systems, peripheral devices, wiring and cabling to ensure connectivity and functionality. Identify and resolve network and telecommunication system malfunctions, including connectivity and functionality for mainframe and remote access and other connections/interfaces. Start/restart network after disruptions or failures using computer diagnostic tools and software, run system backups, resolve desktop computer problems.

Provide customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintain database of user problems and resolution.

Perform routine network systems administration including addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advise and train users on the operation and capabilities of hardware and application software.

Plan, schedule, install and test software updates and hardware upgrades; conduct needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinate network expansion with agency technical staff, consultants, contractual vendors or Department of Technology and Information (DTI).

Telecommunications/Network Technologist

Plan, design and implement new/upgraded data networks, determine telecommunications needed such as type of transmission lines and required speed. Perform or review measurements to determine needed bandwidth, location and number of circuits (SMDS) and hardware capacity. Forecast business application needs. Determine and plan route of multiple protocols, traffic schedules, deployment of upgrades and new installations. Supervise the installation/maintenance of switch rooms, networks, interface and multiplexing equipment, port connections, transmission lines and other telecommunications equipment.

Project future business needs and develop a strategic business plan for expansion and installation of data network and telecommunications infrastructure using leading edge multi-technology disciplines. Make recommendations for short and long‑term telecommunications capacity, configuration and other planning to meet agency business needs.

Research and investigate emerging and leading‑edge technologies; assess applicability to business demands and problems and work with the State Office of Telecommunications Management for major network redesigns. Research and define agency network design requirements including security, cost/benefit, operational parameters, integration with existing systems and resource…