Desktop Support Technician L2

Job Title:
Desktop Support Specialist L2

• Provide Level 2 desktop and technical support for end users across the site.
• Perform installation, configuration, troubleshooting, and maintenance of desktops, laptops, mobile devices, and peripherals.
• Handle incident resolution related to hardware failures, OS issues, application errors, login/AD problems, and network connectivity.
• Perform system imaging, device upgrades, patching
  , and deployment of new equipment.
• Support network-related issues
  , including VPN, switches, wireless access points, and basic LAN troubleshooting.
• Conduct daily health checks on systems, hardware, and network components to ensure smooth operations.
• Maintain accurate IT inventory including laptops, desktops, monitors, accessories, and licensed software using AMC/asset management systems.
• Collaborate with IT teams to resolve escalations, system outages, and cross-functional technical issues.
• Provide on-site and occasional after-hours support for priority incidents or scheduled maintenance.

• High school diploma or equivalent with 5+ years of IT support experience
  , OR
• Associate degree in Computer Science, Information Technology, or related field with 3+ years of hands-on experience.
• Strong hands-on expertise with Windows OS
  , desktop hardware, printers, and common enterprise applications.
• Experience with hardware repair
  , imaging tools, deployment processes, and system upgrades.
• Strong communication, customer service, problem-solving, and teamwork abilities.