Operational Risk Officer

Citi Mortgage, Inc. seeks an Operational Risk Officer for its Wilmington, DE location.

• Create lasting solutions for minimizing failed internal processes, inadequate controls, and emerging risks.
• Lead the overall MIS effort for the Mortgage Default Servicing Control Department.
• Assess risks and drive actions to address root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Provide governance and oversight related to operational risk and serve as a subject matter expert for issues management including Key Performance Indicators, Key Risk Indicators, and Corrective Action Plans.
• Resolve transactional level escalations coming from vendors and internal partners.
• Analyze scorecards and performance management tools to mitigate risk, financial, and regulatory exposure.
• Monitor goals and ensure they are met by providing performance, risk, and relationship oversight of Citi’s extended supply chain.
• Collaborate with internal and external partners to resolve issues.
• Develop and maintain relationships across business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
• Possibly work a telecommuting/hybrid schedule within commutable distance from the worksite in accordance with Citi policies and protocols.

• Bachelor’s degree, or foreign equivalent, in Data Analytics, Computer Science, Information Systems, Information Systems Engineering, Information Technology, or a related field.
• Six (6) years of experience in the job offered or in a related IT occupation assessing and resolving risk‑related issues.
• Experience must include:
  • Working with SAS and SQL coding to generate reports.
  • Analyzing extracted data and developing analytical reports using SAS.
  • Reading and writing SAS macros for complex and repetitive tasks to achieve MIS production efficiency and accuracy.
  • Working with various kinds of databases and Enterprise Data Warehouse (EDW).
  • Handling mortgage and risk management for financial institutions.
• 40 hours per week.
• Eligibility to receive the salary range of $ to $.
• Location:
  
  Wilmington, Delaware, United States.
• Full‑time position.

In addition to the stated salary, Citi offers competitive employee benefits, including medical, dental and vision coverage; 401(k); life, accident, and disability insurance; wellness programs; and paid time off packages (vacation, sick leave, and holidays). For additional information, visit

Applicants should submit resumes at  and reference Job  #.

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