Field Service Tech

at compucomstaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

our client is currently seeking a qualified field service technician to join their team in wilmington, de and provide end‑user support. The technician will provide on‑site it and technical support to approximately 5 to 7 stores within a regional coverage area. Daily travel between locations will be required.

• provide on‑site technical support for retail store it infrastructure
• install, configure, and troubleshoot pos systems, desktops, laptops, printers, and thin clients
• support network equipment including switches, routers, and wireless access points
• diagnose and resolve hardware, software, and network‑related issues
• replace and configure peripheral devices (scanners, label printers, pin pads)
• maintain accurate documentation of service activity and close tickets daily
• coordinate with remote support teams when escalation is required
• ensure all work is completed within sla requirements
• deliver strong customer service while working independently in retail environments

• minimum 2+ years of field service or desktop support experience
• experience supporting pos systems in a retail environment preferred
• knowledge of networking fundamentals (ip addressing, connectivity troubleshooting)
• experience with structured cabling (cat5e/cat6)
• ability to work independently and manage daily travel schedule
• strong troubleshooting and documentation skills
• excellent customer service and communication skills
• must have a valid driver's license
• ability to lift up to 25 to 35 lbs. And work in retail backroom environments

the rate for this position is between $18.00 - $23.50 per hour
, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre‑tax benefits.

the compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

w2 only, no corp to corp.

this posting is anticipated to remain open until 4/23/2026.

compucomstaffing, a division of compucom® systems, inc., is an equal opportunity employer. We provide it staffing services and solutions to fortune 1000 companies as well as small and medium business.

candidates must be authorized to work in the united states without the need for current or future employer sponsorship.

to the extent required by applicable law, the company maintains a smoke‑free workplace.

please review the california consumer privacy act notice.

we will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the city of los angeles fair chance initiative for hiring ordinance as well as the san francisco fair chance ordinance.

under maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

it is unlawful in massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

the company is subject to chapters 29-38 of title 28 of the general laws of rhode island, and is therefore covered by the state’s workers’ compensation law.

compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.